Open to opportunities

Kebron Tesfaye

@kebrontesfaye

Message

Empathetic virtual assistant delivering dependable customer support.

Ethiopia

Message

What I'm looking for

I am seeking a remote role in customer support or virtual assistance where I can provide empathetic, detail-oriented service, grow with a supportive team, and work with international clients.

I am a virtual assistant with two years of hands-on experience supporting US and European clients across call, chat and email channels.

I consistently deliver empathetic, detail-oriented service, handling customer requests, tele-support, live chat and email support while adapting quickly to fast-paced environments.

My background includes roles as a call center specialist and Virtual Financial Educational Advisor where I assisted students with financial aid, funding estimates and reporting.

I am fluent in English and Amharic, proficient with Microsoft Office, Google Docs, Outlook, Microsoft Teams and common communication platforms such as Vonage and Verity, and I bring strong teamwork, time management and critical thinking skills.

Experience

Work history, roles, and key accomplishments

Current

Virtual Financial Educational Advisor

Current

Milan Institute

Feb 2025 - Present (8 months)

Assisted students applying for financial aid and performed student funding estimates, maintaining detailed reports of activities and outcomes. Supported international students with application processes.

Student Funding Estimates Reporting Virtual Assistance Communication Time Management Microsoft Office

Customer Support Agent

WMSG Call Center

Jan 2024 - Jan 2025 (1 year)

Provided tele-support and handled customer requests via live chat, email and voice, ensuring high client satisfaction for US and European customers. Resolved inquiries efficiently and reported outcomes to supervisors.

Customer Support Live Chat Email Support Vonage Verity Call Center Operations