Looking for a job

Keana Alves

@keanaalves

Remote Sales Development Representative transitioning from hospitality sales, where I upsold menu items and drinks and built a loyal customer base.

Botswana

Message

What I'm looking for

I'm moving into remote sales and sales development, and I'm available for UK and European hours, with flexibility for US-facing evening shifts.

At Mulligans Irish Pub and Eatery, I was promoted from waitress to Junior Manageress and led shift teams during busy service and events. I upsold drinks and menu items, managed stock and inventory, and used the GAAP point-of-sale system.

At Waxy O'Connor's, I built a loyal customer base through guest-focused service and knowledge of the drinks and menu. I'm now moving into remote sales and sales development, bringing face-to-face sales, upselling, and customer service experience.

Experience

Work history, roles, and key accomplishments

Current

Assistant Teacher (English & Mathematics)

Current

Lynette's Tutor Group

Mar 2026 - Present (7 months)

Explained concepts clearly to students one-on-one and in small groups, adapting approach to different learning styles. Monitored progress and provided extra support to keep students engaged and on track.

Communication Skills Adaptability Tutoring Student Engagement Progress Monitoring

Waitress

Salt and Sage

Jan 2026 - Mar 2026 (2 months)

Delivered fast, friendly service in a busy venue serving customers of many nationalities. Recommended menu items and drinks to increase order value while keeping service calm and efficient.

Customer Service Upselling Communication Skills Multitasking

Waitress, promoted to Junior Manageress

Mulligans Irish Pub and Eatery

Jun 2023 - Oct 2025 (2 years 4 months)

Promoted from waitress to junior manager after strong performance on the floor. Led shift teams of 6 to 12 people, upsold drinks and menu items, managed stock control, and resolved staff and customer conflicts calmly.

Team Leadership Upselling Stock Control Inventory Management Cash Handling GAAP Point Of Sale Systems Conflict Resolution Customer Service

Waitress and Barlady

Waxy O'Connor's

Jan 2022 - Jul 2023 (1 year 6 months)

Frequently requested by regular patrons and received ongoing positive feedback from guests and management. Built a loyal customer base through friendly, guest-focused service and knowledge of the drinks and menu.

Customer Service Rapport Building Communication Skills Menu Knowledge