Open to opportunities

Lesego Kolobe

@lesegokolobe

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Customer-focused sales and service professional skilled in retail operations, cashiering, and store management.

Botswana

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What I'm looking for

I’m looking for a challenging, motivating environment where I can use my retail, cashier, and customer service skills to deliver professional service, improve customer satisfaction, and grow through consistent responsibility and feedback.

I’m a customer-focused service professional currently working as a Sales Assistant/Till operator at Woolworths, where I serve customers, handle returns and refunds, and keep the store running smoothly. I also unpack deliveries, stock shelves, arrange displays, rotate and replace stock, and promote products to meet sales targets while maintaining a clean and tidy environment.

Alongside my sales work, I’ve built strong cashier and transaction-handling skills, managing transactions on a cash register, scanning goods, ensuring pricing accuracy, and collecting payments in cash or credit. I’m results oriented and confident resolving customer complaints, issuing receipts and change, and tracking transactions on balance sheets to report discrepancies, supported by database management skills.

I’ve also grown into leadership and service roles, including Store Manager at Africa Spring, where I developed business strategies, trained and mentored sales staff, ensured compliance with policies, and improved customer satisfaction through excellent service. Earlier experience as a Receptionist, Shop Assistant, Housekeeping staff, and Waitress strengthened my communication, scheduling, administrative, and guest service standards, and my education includes a Bachelors in Business Administration in Travel and tourism management and an Insurance Training Institute certificate.

Experience

Work history, roles, and key accomplishments

Current

Sales Assistant

Current

Woolworths

Nov 2023 - Present (2 years 7 months)

Served customers and processed returns and refunds while handling daily till operations. Unpacked deliveries, stocked shelves, rotated stock, and maintained store displays and cleanliness.

Customer Service Till Operations Returns Processing Stocking shelves Merchandising Stock Rotation Cash Handling Till Operation

Store Manager

Africa Spring

Jan 2022 - Dec 2022 (11 months)

Developed business strategies and led sales performance by training, motivating, and mentoring sales staff. Managed store administration and compliance, handled staff and customer issues, and reported on buying trends, customer needs, and profits.

Sales Leadership Staff Training Customer Service Compliance Management Performance Management Business Strategy Stakeholder Management

Receptionist

Leisure World Sporting Club

Aug 2022 - Oct 2022 (2 months)

Scheduled appointments and managed the program manager’s diary to support smooth program operations. Maintained visitor logs for workplace security and handled reception administration including calls and document support.

Reception Duties Appointment Scheduling Administrative Support

Cashier

Africa Spring

May 2021 - Dec 2021 (7 months)

Processed customer transactions using a cash register, scanning goods and ensuring pricing accuracy. Managed payments, issued receipts, handled refunds and merchandise exchanges, resolved customer complaints, and tracked transactions for discrepancy reporting.

Cash Register POS Scanning Pricing Accuracy Receipt Payment Tracking

Shop Assistant

Africa Spring

May 2021 - Aug 2021 (3 months)

Assisted customers in finding products and provided guidance on product selection. Handled customer queries and complaints, managed delivery stock receiving and storage, maintained pricing tags, and supported store security by monitoring for shoplifting.

Customer Support Product Guidance Retail Security Price Tagging Complaint Management

Housekeeping Attendant

Reagent Manong Game Lodge

Jan 2019 - Mar 2019 (2 months)

Performed housekeeping duties including cleaning rooms and common areas while reporting safety hazards to management. Ensured rooms were inspected and cared for according to standard by vacuuming, sweeping, dusting, window cleaning, and mopping floors.

Housekeeping Room Inspection Window Cleaning

Waitress

Reagent Manong Game Lodge

Jan 2019 - Mar 2019 (2 months)

Took food and beverage orders, served guests, and attended to guest needs. Maintained menu presentation, handled cash and bank card payments, and kept the service area clean and safe.

Service Area Cleanliness Hospitality Operations Guest Service Order Taking Food And Beverage Service Menu Knowledge Food Presentation