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Kayleeann Brass

@kayleeannbrass

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Motivated customer service representative with dental assisting experience.

United States

Message

What I'm looking for

I am seeking a stable position in a growth-focused environment where I can utilize my customer service and dental assisting skills.

I am a motivated and detail-oriented individual currently pursuing a career in dental assisting while leveraging my customer service experience. My role as a Customer Service Representative at California Dental Network has honed my skills in explaining dental benefits, processing payments, and resolving member complaints efficiently. I take pride in providing exceptional service and ensuring that members understand their coverage and benefits.

In addition to my customer service background, I am actively completing my Dental Assistant Program at UEI College, where I am gaining extensive training in dental terminology, procedures, and patient care. I have achieved several certifications, including Coronal Polishing and Radiology, and I am preparing for the RDA examination. My commitment to excellence is reflected in my academic achievements, having graduated as Valedictorian from Val Verde Academy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

California Dental Network

Oct 2022 - Present (2 years 8 months)

Assisted members by explaining dental benefits and policy information. Processed payments and refunds, and resolved member complaints efficiently. Provided dental offices with patient coverage and benefit details.

Customer Service Payment Processing

Inventory Clerk

Verizon / GXO Logistics

Feb 2021 - Present (4 years 4 months)

Managed inventory of Verizon Wireless products in a warehouse setting. Tracked item locations, collected products for orders, and packed for shipment. Resolved incorrect orders and processed damaged goods.

Inventory Management Quality Control Logistics

Education

Degrees, certifications, and relevant coursework

UEI College

Dental Assistant Program, Dental Assisting

Activities and societies: Completed Coronal Polishing, Radiation Safety, and Pits & Fissures Sealants certifications. Preparing for RDA (Registered Dental Assistant) examination after 170 hours of externship.

Underwent extensive training in dental terminology, procedures, and patient care. Gained essential certifications for dental practice, including CPR and infection control.

Val Verde Academy

High School Diploma, General Studies

Grade: Valedictorian

Completed a comprehensive high school curriculum, developing foundational knowledge across various subjects. Achieved academic excellence, graduating as Valedictorian.