janiyah elmore
@janiyahelmore
Customer-focused Shift Lead with a passion for dental hygiene.
What I'm looking for
I am a dedicated and customer-focused professional with over 2 years of experience in optimizing operations and enhancing service in high-volume environments. My journey began as a Cashier at Wendy’s, where I quickly learned the importance of prompt and friendly service, contributing to high customer satisfaction. I then advanced to a Shift Lead role at Dairy Queen, where I managed shift teams, handled cash, and trained new staff, consistently meeting sales targets and receiving positive feedback for my customer service skills.
Currently, I am a Customer Service Representative at Maximus, where I resolve customer inquiries efficiently while ensuring compliance with company policies. My ability to maintain detailed customer records and streamline service processes has significantly reduced response times and improved overall satisfaction. I am also gaining valuable experience as a Package Handler at Amazon, where I focus on processing packages efficiently in a fast-paced environment while supporting training efforts and safety compliance for new hires.
As I pursue my Associate of Science in Dental Hygiene, I am eager to leverage my strong service background in a growth-oriented role within the dental field. I am committed to continuous improvement and look forward to contributing my skills in a new and challenging environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maximus
Jan 2024 - Present (1 year 6 months)
Resolved customer inquiries efficiently, ensuring high satisfaction and compliance with company policies. Handled high-volume calls, providing accurate, customized solutions.
Shift Lead / Cashier
Dairy Queen
Jan 2022 - Jan 2024 (2 years)
Managed shift teams, handled cash, trained new staff, and ensured smooth daily operations. Increased efficiency through inventory optimization and streamlined procedures.
Package Handler
Amazon
Jan 2023 - Dec 2023 (11 months)
Processed packages efficiently in a high-volume, fast-paced environment. Improved accuracy and speed by adopting streamlined handling methods.
Cashier
Wendy's
Jan 2021 - Jan 2022 (1 year)
Provided prompt and friendly service, contributing to high customer satisfaction. Reduced wait times by streamlining order processes and supporting kitchen staff during rush hours.
Education
Degrees, certifications, and relevant coursework
Florida State College at Jacksonville
Associate of Science, Dental Hygiene
Currently pursuing an Associate of Science in Dental Hygiene, focusing on foundational knowledge and practical skills in the dental field. This program is preparing me for a career in dental hygiene.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring janiyah?
You can contact janiyah and 90k+ other talented remote workers on Himalayas.
Message janiyahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
