janiyah elmoreJE
Open to opportunities

janiyah elmore

@janiyahelmore

Customer-focused Shift Lead with a passion for dental hygiene.

United States
Message

What I'm looking for

I am looking for a growth-oriented role in dental hygiene that values customer service and teamwork.

I am a dedicated and customer-focused professional with over 2 years of experience in optimizing operations and enhancing service in high-volume environments. My journey began as a Cashier at Wendy’s, where I quickly learned the importance of prompt and friendly service, contributing to high customer satisfaction. I then advanced to a Shift Lead role at Dairy Queen, where I managed shift teams, handled cash, and trained new staff, consistently meeting sales targets and receiving positive feedback for my customer service skills.

Currently, I am a Customer Service Representative at Maximus, where I resolve customer inquiries efficiently while ensuring compliance with company policies. My ability to maintain detailed customer records and streamline service processes has significantly reduced response times and improved overall satisfaction. I am also gaining valuable experience as a Package Handler at Amazon, where I focus on processing packages efficiently in a fast-paced environment while supporting training efforts and safety compliance for new hires.

As I pursue my Associate of Science in Dental Hygiene, I am eager to leverage my strong service background in a growth-oriented role within the dental field. I am committed to continuous improvement and look forward to contributing my skills in a new and challenging environment.

Experience

Work history, roles, and key accomplishments

WE

Cashier

Wendy's

Jan 2021 - Jan 2022 (1 year)

Provided prompt and friendly service, contributing to high customer satisfaction. Reduced wait times by streamlining order processes and supporting kitchen staff during rush hours.

Education

Degrees, certifications, and relevant coursework

FJ

Florida State College at Jacksonville

Associate of Science, Dental Hygiene

Currently pursuing an Associate of Science in Dental Hygiene, focusing on foundational knowledge and practical skills in the dental field. This program is preparing me for a career in dental hygiene.

Tech stack

Software and tools used professionally

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janiyah elmore - Customer Service Representative - Maximus | Himalayas