janiyah elmore

I am a dedicated and customer-focused professional with over 2 years of experience in optimizing operations and enhancing service in high-volume environments. My journey began as a Cashier at Wendy’s, where I quickly learned the importance of prompt and friendly service, contributing to high customer satisfaction. I then advanced to a Shift Lead role at Dairy Queen, where I managed shift teams, handled cash, and trained new staff, consistently meeting sales targets and receiving positive feedback for my customer service skills.

Currently, I am a Customer Service Representative at Maximus, where I resolve customer inquiries efficiently while ensuring compliance with company policies. My ability to maintain detailed customer records and streamline service processes has significantly reduced response times and improved overall satisfaction. I am also gaining valuable experience as a Package Handler at Amazon, where I focus on processing packages efficiently in a fast-paced environment while supporting training efforts and safety compliance for new hires.

As I pursue my Associate of Science in Dental Hygiene, I am eager to leverage my strong service background in a growth-oriented role within the dental field. I am committed to continuous improvement and look forward to contributing my skills in a new and challenging environment.