Chantel Addison-Bass

I’m a customer-focused healthcare professional with over 10 years of experience in dental and medical support roles, paired with 3+ years in high-volume call center environments. I combine strong patient communication with fast, accurate service to resolve complex issues while staying compliant and empathetic.

In my current role, I handle high-volume inbound calls assisting customers with lost or delayed baggage. I document customer interactions accurately while navigating multiple systems, resolve complaints with professionalism and empathy, and provide timely updates by coordinating with internal teams.

Previously, at a fast-paced call center, I managed constant inbound call flow with minimal wait times. I resolved service and delivery issues by researching across multiple systems and maintained accurate customer records while updating account information.

Across my dental experience, including Traveling Lead Ortho Assistant and Traveling Ortho Assistant Lead roles, I supported busy clinical environments by scheduling appointments, updating patient records, and ensuring HIPAA compliance. I also trained and supervised staff, handled documentation and lab coordination, and helped keep workflow efficient through conflict resolution and de-escalation.