Open to opportunities

Kayla Ewing

@kaylaewing

Message

I’m a Claims Analyst focused on accurate adjudication and process improvements.

Zimbabwe

Message

What I'm looking for

I’m looking for a team where I can handle claims with accuracy, resolve issues collaboratively, and keep improving processes—especially through clear training, measurable quality, and opportunities to grow in a compliance-focused role.

I’m a Claims Analyst working in high-volume, compliance-driven environments where accuracy and speed matter. At Cigna Healthcare & Evicore Special Team, I manage and adjudicate claims to ensure accurate and timely processing in line with industry regulations and company policies.

I also focus on how work gets done—examining processes for training, providing feedback, and identifying effective ways to enhance learning. By working closely with other departments, I resolve billing issues and improve processes so the team can deliver more consistent outcomes.

Before moving into claims, I built strong customer-facing and problem-solving skills across roles like Urgent Response Advisor, Multi-Channel Sales, and Rental Sales Agent. I bring that same composure, communication, and attention to detail to every interaction—whether it’s maintaining accurate communication logs, supporting urgent requests, or using sales techniques to deliver helpful solutions. Outside of traditional roles, I’ve also sustained an entrepreneurship-focused creative practice—specializing in custom painting, graphics, sculpture, jewelry, web design, and event planning—where I manage finances, inventory, and growth, while keeping customer satisfaction at the forefront.

Experience

Work history, roles, and key accomplishments

Current

Claims Analyst

Current

Cigna Healthcare & eviCore

Jul 2023 - Present (2 years 11 months)

Worked with internal departments to resolve billing issues and improve training processes by providing feedback to enhance learning. Managed and adjudicated high-volume claims, ensuring accurate and timely processing in compliance with regulations and company policy.

Claims Adjudication Process Improvement Training Feedback Regulatory Compliance

Current

Artist & Brand Builder

Current

By Kayla Jordan

Jan 2016 - Present (10 years 5 months)

Created custom artwork and offerings including custom painting, graphics, sculpture, jewelry, web design, and event planning. Managed brand operations such as social media, finances, inventory, and growth while prioritizing customer satisfaction.

Graphic Design Sculpture And Jewelry Design Web Design Social Media Management Inventory Management Financial Management Event Planning Customer Satisfaction

Urgent Response Advisor

Best Buy - Health

Dec 2021 - Jun 2023 (1 year 6 months)

Monitored call status to ensure urgent service requests were dispatched and processed promptly. Handled high-volume emergency and non-emergency inbound requests with active listening, maintained accurate communication logs, and safeguarded confidential service and personal health data.

Dispatch Coordination Active Listening Customer Support

Rental Sales Agent

Enterprise Holdings

Feb 2019 - Apr 2021 (2 years 2 months)

Provided exceptional customer service throughout the car rental process using strong problem-solving to deliver solutions. Used sales techniques to offer company-related products and upgrades, including protection packages and fuel options.

Customer Service Problem Solving Handling Customer Requests Service Recovery

Multi-Channel Sales

PNC Financial Group

Feb 2017 - Feb 2019 (2 years)

Informed customers about company policy updates, newly available programs, and applicable rewards and benefits. Built and maintained customer relationships and supported financial review conversations for account holders with outdated accounts.

Customer Relationship Management Sales Support Rewards And Benefits Advising Financial Reviews Account Holder Outreach

Education

Degrees, certifications, and relevant coursework

Western Michigan University

Marketing - Entrepreneurship

Activities and societies: Alpha Kappa Psi: Historian | Vice President

Studied Marketing with an emphasis on Entrepreneurship at Western Michigan University and held leadership roles in Alpha Kappa Psi business fraternity.