Kayla Birdsong

Managed monthly billing for patients receiving medical supplies, including charging co-insurances and informing them about product offerings. Handled customer inquiries, resolved complaints, and ensured company network compatibility with insurance providers.

Managed customer transactions using a cash register, ensuring accurate pricing and maintaining clean checkout areas. Collected payments in cash or credit and resolved customer complaints effectively.

Ensured customers received all paid-for groceries and assisted with refunds for out-of-stock items. Maintained and organized the workspace, and provided curbside grocery delivery.

Qualified customers for transfer to licensed insurance agents by reading scripts and answering preliminary questions. Provided information on various insurance options and benefits within their zip code and state.

Greeted customers, took orders, and managed cash drawer operations. Performed serving, cleaning, and stocking duties to ensure efficient dining room service.

Completed high school education, gaining foundational knowledge across various subjects.