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@kaylabirdsong
Dedicated billing specialist with strong customer service skills.
I am a motivated billing specialist currently working at Inomancy Medical Supply, where I manage monthly billing for patients and ensure they are informed about our products. My role involves handling insurance approvals and resolving customer complaints, which has honed my communication and problem-solving skills.
Previously, I gained valuable experience in customer service roles, including as a cashier at Carlie C's and a grocery picker at Sam's Club. These positions taught me the importance of accuracy in transactions and maintaining a positive customer experience. I am passionate about helping others and thrive in environments where I can assist customers effectively.
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Work history, roles, and key accomplishments
Inomancy Medical Supply
Apr 2024 - Present (1 year 7 months)
Managed monthly billing for patients receiving medical supplies, including charging co-insurances and informing them about product offerings. Handled customer inquiries, resolved complaints, and ensured company network compatibility with insurance providers.
Carlie c's
Apr 2023 - Apr 2024 (1 year)
Managed customer transactions using a cash register, ensuring accurate pricing and maintaining clean checkout areas. Collected payments in cash or credit and resolved customer complaints effectively.
Sam's Club
Dec 2022 - Mar 2023 (3 months)
Ensured customers received all paid-for groceries and assisted with refunds for out-of-stock items. Maintained and organized the workspace, and provided curbside grocery delivery.
Quantum 3 Media
Oct 2021 - Mar 2022 (5 months)
Qualified customers for transfer to licensed insurance agents by reading scripts and answering preliminary questions. Provided information on various insurance options and benefits within their zip code and state.
Alpaca
Feb 2018 - Sep 2018 (7 months)
Greeted customers, took orders, and managed cash drawer operations. Performed serving, cleaning, and stocking duties to ensure efficient dining room service.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Software and tools used professionally
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