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Kavya Sri Reddy

@kavyasrireddy

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Software Engineer specializing in internal user support, issue resolution, and dashboard monitoring.

Zimbabwe

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What I'm looking for

I’m seeking a Customer Support / BPO role where I can use my communication, problem-solving, and customer-handling experience to provide excellent service and ensure customer satisfaction.

I’m a Software Engineer with 3 years of corporate experience in troubleshooting, issue resolution, and internal user support. At HCL Technologies, I supported internal business applications, partnered with cross-functional teams to identify and resolve system-related problems, and kept day-to-day operations running smoothly through strong coordination and communication.

I also strengthen my analytical capabilities through stakeholder interactions, especially with dashboard monitoring and issue tracking using Qlik Sense. I take ownership of fast-paced, deadline-driven work, and I’m known as a quick learner with a positive attitude—ready to handle customer queries professionally and maintain service quality under pressure.

Experience

Work history, roles, and key accomplishments

Software Engineer

HCL Technologies

Jul 2022 - Jul 2025 (3 years)

Provided internal user support for business applications, troubleshooting and resolving technical issues with cross-functional teams. Monitored dashboards and tracked issues in Qlik Sense, and developed backend filtering processes based on project requirements.

Customer Support Technical Support Qlik Sense MS Excel SQL Power BI Dashboards