Arti M
@artim
Dedicated software tester with experience in manual and automation testing.
What I'm looking for
I am a dedicated professional with 2 years of experience in software testing, specializing in both manual and automation testing, along with 1.6 years in the BPO sector. My journey has equipped me with a unique blend of technical and customer-facing skills, allowing me to excel in diverse roles. I am committed to delivering high-quality results while continuously striving for personal and professional growth.
In my role as an Associate Software Engineer at Teqfocus Solution Pvt Ltd, I performed comprehensive testing to verify software functionality, performance, usability, and security. I collaborated closely with developers and product managers to clarify requirements and ensure alignment on project goals. My experience in agile environments has honed my ability to advocate for end-users and ensure that software products meet quality standards.
I am now seeking a challenging position where I can leverage my diverse skill set to contribute to the success of an organization. I am passionate about quality assurance and eager to take on new challenges that will allow me to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Customer Support Associate-Voice
Teleperformance
Aug 2024 - Oct 2024 (2 months)
Handled outgoing calls, assisting customers with queries, resolving issues, and addressing complaints professionally. Provided information, troubleshot problems, and escalated issues while maintaining a solid understanding of supported products and services.
Associate Software Engineer
Teqfocus Solution Pvt Ltd
Mar 2022 - Apr 2024 (2 years 1 month)
Performed manual and automation testing to verify software functionality, performance, usability, and security. Conducted regression testing, API validation, and functional testing, collaborating with cross-functional teams in agile ceremonies to ensure quality standards.
Associate
Tech Mahindra
Jan 2021 - Feb 2022 (1 year 1 month)
Provided prompt and professional customer support via phone, assisting with inquiries and troubleshooting technical issues. Handled complaints with empathy and professionalism, maintaining in-depth product knowledge to offer informed support and stay updated on best practices.
Associate
Tech Mahindra
Aug 2020 - Nov 2020 (3 months)
Answered phones to respond to orders, general customer inquiries, and complaints. Identified, researched, and resolved customer issues, ensuring inquiries were resolved efficiently at the first point of contact.
Education
Degrees, certifications, and relevant coursework
GIET Gunupur
Bachelor Of Electronics And Communication Engineering, Electronics And Communication Engineering
2013 - 2017
Grade: CGPA -7.86
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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