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SANDIP NAMO AGS22ABBA133

@sandipnamoags22abba1

Message

I support enterprise Microsoft 365 users through SLA-driven incident resolution, access support, and documentation.

India

Message

What I'm looking for

I'm looking for IT Support, Service Desk, Technical Support, or Support Operations opportunities where I can resolve enterprise user issues, strengthen support processes, contribute to customer-focused service, and continue building my technical skills.

At HCLTech, I support enterprise users across Microsoft 365 and endpoint environments, resolving incidents and service requests through ServiceNow.

I've handled Outlook, Teams, Exchange Online, Active Directory, Azure AD, Intune, Windows, authentication, mailbox, user-access, and networking issues while meeting SLA and service-quality expectations.

I create knowledge base articles and SOPs that improve first-time resolution and support consistency, and I manage escalations with a customer-focused approach.

With a BBA and 18 professional certifications spanning IT service management, technical support, networking, security, Agile, and customer service, I bring both operational awareness and a willingness to learn.

Experience

Work history, roles, and key accomplishments

Current

Analyst, Support & Operations

Current

HCLTech

Aug 2025 - Present (1 year 1 month)

Manage incidents, service requests, troubleshooting, and ticket resolution using ServiceNow and enterprise ticketing tools. Provide technical support for Microsoft 365, Outlook, Teams, Exchange Online, Azure AD, Active Directory, Intune, and endpoint environments.