At CounselingWise, I lead operational, administrative, and process improvement work for an agency serving therapists and mental health professionals. I redesigned client onboarding, reducing the process from 2–3 weeks to 2–3 days and eliminating refund requests.
I built and maintain an SOP library across core business functions, and I conduct quality and customer satisfaction reviews on more than 120 deliverables each month. I use feedback trends to inform process improvements that affect client retention.
I also led the migration of onboarding and sales operations to Notion. In my earlier CounselingWise role as Operations Manager / Project Tracker, I monitored more than 100 active projects weekly and facilitated feedback sessions across teams.
Before that, I wrote blog content at CounselingWise. As Outreach Coordinator for Berea Farmers Market, I administered a USDA grant, grew its combined Instagram and Facebook audience and email newsletter subscriber base by 176%, and planned monthly market festivals. I’ve also authored and edited fiction anthologies.
