JCJohn Marion Capunitan
@johnmarioncapunitan
Senior Workforce Management professional optimizing resource utilization.
PhilippinesWhat I'm looking for
I am a Senior Associate in Resource Management with almost eight years' experience in workforce management, deployments, and handling both voice and non-voice accounts. I focus on deploying resources for engagements and ensuring continuity and maximum utilization across markets.
I regularly create and deliver reports to service delivery and operations teams—utilization, outlook hours per market, adherence, attendance, and other performance reports—to support decision-making and operational continuity.
I have worked across multiple lines of business as a WFM/Real Time Management supervisor, acting as a pseudo-scheduler, plotting weekly trainings, scheduling coaching and team meetings, and prioritizing workload allocation and ageing items.
I am proficient with tools such as Microsoft Excel and Google Sheets and bring hands-on experience generating adhoc and recurring reports to monitor new day inventory receipt and team availability, with a practical, results-oriented approach to workforce optimization.
Experience
Work history, roles, and key accomplishments
Senior Associate - Resource Management
EY GDS
Jan 2023 - Present (3 years 1 month)
Responsible for deploying resources for engagements, monitoring availability and utilization, and producing utilization and outlook-hour reports for service delivery to ensure continuity across engagements.
WFM Supervisor
Concentrix
Jan 2017 - Jan 2023 (6 years)
Managed real-time operations and adherence for multiple lines of business, generated attendance and adherence reports, acted as client contact and pseudo-scheduler for coaching and team meetings.
Workforce Associate / Resource Management
Accenture
Jan 2015 - Jan 2017 (2 years)
Allocated workload and prioritized inventory receipt aging items, created ad-hoc reports to monitor new-day inventory and supported team resourcing decisions.
Education
Degrees, certifications, and relevant coursework
Laguna College
2023 -
Activities and societies: Working with Different LOBs to ensure all agents are adhering to their schedule; sending performance reports
Pursuing or engaged with programs while working across different LOBs to ensure schedule adherence and reporting.
Concentrix
Bachelor of Science in Business Administration, Marketing Management
2011 - 2015
Activities and societies: Associate Real Time Management / WFM Supervisor
Completed a BSBA in Marketing Management while working in real-time management and WFM supervision roles.
Recto Memorial National High School
High School Diploma
2007 - 2011
Completed secondary education at Recto Memorial National High School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring John Marion?
You can contact John Marion and 90k+ other talented remote workers on Himalayas.
Message John MarionFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
