At Eclérx Philippines, I monitor real-time staffing, service levels, and operational performance. I create staffing and attendance reports to support workforce planning.
I also develop mitigation strategies for staffing gaps and service-level risks, and manage scheduling, adherence monitoring, and intraday workforce adjustments.
At Majorel Philippines, I managed workforce schedules, attendance tracking, and staffing requirements. I prepared operational reports for leadership and clients and developed mitigation plans for performance variances.
Earlier, I monitored adherence, queue performance, and staffing levels at Valor Global Solutions, where I also supported forecasting and scheduling. My experience spans Telco, Technology, Customer Support, and Content Moderation programs.
