Katrina Jackson

I’m a reliable, detail-oriented Operations Support Specialist with 20+ years of experience monitoring systems, resolving issues, and executing structured workflows in fast-paced environments. I analyze alerts, troubleshoot problems, and document actions accurately—especially when I’m working independently in overnight, focus-driven settings.

In my current role as a Presale Quote Specialist, I prepare 10–20 presale quotes per week with a 24–48 hour turnaround on standard requests. I review census and rating details for accuracy, process 10–15 re-rates weekly based on plan revisions, and use Salesforce to track case progress and keep proposals up to date while partnering with Regional Account Executives to support new business and renewals.

Earlier in my career, I supported underwriting and verification at high volume, including benefits verification and coverage determination for 350+ patients monthly with 99% accuracy and a 17% reduction in verification turnaround times. From April 2012–April 2024, I reviewed applications using automated underwriting tools (including TeleLife), analyzed risk indicators, escalated complex cases to senior teams, and maintained thorough compliance documentation.