Shawntae Hunter

Provided underwriting guidance for Medicare Supplement and ancillary pre-qualification requests, delivering clear decisions and documentation for audit continuity. Applied product-specific criteria consistently while communicating denial or modified-coverage reasons in a service-forward tone.

Supported Medicare members with coverage questions and claims/payment determinations while explaining benefits and next steps clearly and empathetically. Resolved issues via chat, email, and phone while maintaining accurate account notes and meeting privacy/compliance expectations.

Managed inbound calls across multiple clients, performing appointment setting, screening, and warm transfers. Captured customer needs with thorough electronic documentation and delivered consistent phone/chat/email customer experiences while adapting to new systems and priorities.

Conducted compliance research and reporting to support training directors and managers statewide while reinforcing policy adherence. Assessed and prioritized compliance risk areas and validated standard operating procedures through monitoring, follow-ups, and unscheduled site visits.

Led operations and personnel in a high-volume, fast-paced facility with a focus on customer service and on-time delivery. Managed service routes and staffing coverage, conducted quality control checks, and coached employees to strengthen performance, consistency, and accountability.

Earned a high school diploma in General Studies in 1996.