Katlyn Roberts
@katlynroberts
Technical Writer and Content Specialist with 11 years of experience.
What I'm looking for
With over 11 years of experience in technical writing and content creation, I have honed my skills in educational and technical communication across various platforms. My journey began with a BA in Cinema and Screenwriting from San Francisco State University, which ignited my passion for storytelling and effective communication. I have worked with U.S., Spanish, and British companies, crafting content that resonates with diverse audiences.
Currently, I serve as a Technical Analyst at Computacenter Iberia, where I excel in simplifying complex technical concepts for clients and colleagues. My previous role as a Content Specialist at Shmoop University allowed me to lead the creation of engaging video and AP test prep courses, reaching over 16,000 subscribers. I thrive in collaborative environments and am dedicated to producing high-quality content that informs and inspires.
Experience
Work history, roles, and key accomplishments
Writer / Co-Author
Self Employed
Jan 2020 - Present (5 years 5 months)
Currently writing a memoir for a family member of a legendary rock band, organizing research trips, conducting interviews, and developing a clear book plan.
Technical Analyst
Computacenter Iberia
Jan 2022 - Present (3 years 5 months)
As a Technical Analyst, I excel in explaining complex technical concepts and writing knowledge base articles for easy client reference. I efficiently diagnose technical issues and stay updated with new tools in a rapidly changing environment.
Content Specialist
Shmoop University Inc.
Jan 2018 - Jan 2022 (3 years 11 months)
As a Content Specialist, I was the head writer for video and AP test prep courses, ensuring academic rigor and technical accuracy. I scoped and edited SAT and AP exam prep guides and conducted interviews with subject matter experts.
Community / Administrative Manager
LightHearted Medicine
Mar 2014 - Apr 2018 (4 years 1 month)
As a co-founder and manager, I designed a functional website, boosted client engagement through campaigns, and maintained relationships with patients and local health professionals.
Copywriter
HelloSuper
Jan 2018 - Jan 2019 (11 months)
As a Copywriter, I produced actionable content for a home care blog, adhering to brand guidelines and ensuring the content inspired readers to take action.
Event Coordinator
Suicide and Mental Health Awareness
Jan 2010 - Mar 2014 (4 years 2 months)
Coordinated a mental health awareness event, collaborated with various organizations, and produced promotional videos to raise awareness.
Tour Guide
Grayline Sightseeing
May 2009 - Mar 2014 (4 years 10 months)
As a Tour Guide, I interacted with international clients, researched historical stories, and trained new employees on performance aspects.
Education
Degrees, certifications, and relevant coursework
International House Barcelona
CELTA Certificate, English Language Teaching
2020 -
Completed CELTA Certificate in English Language Teaching to Adults, focusing on effective teaching methodologies and classroom management.
San Francisco State University
Bachelor of Arts, Cinema and Screenwriting
2011 - 2014
Produced a community-focused documentary, The Net, focusing on those who lost a family member via suicide on the Golden Gate Bridge and their heroic journey from grieving survivors to empowered activists.
Northern Arizona University
Bachelor of Arts (partial completion), Theatre Directing, Writing, and Production
2008 - 2010
Pursued a degree in Theatre Directing, Writing, and Production, gaining foundational skills in performance arts and production techniques.
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