Looking for a job

Katja Liu

@katjaliu

Message

Business Intelligence & Revenue Operations analyst driving CRM and pipeline clarity.

Italy

Message

What I'm looking for

I seek remote-first roles in Europe focusing on CRM, revenue operations, and BI where I can lead CRM builds, improve pipeline visibility, and implement data governance while collaborating with distributed teams and occasional travel.

I am a remote-ready Business Intelligence and Revenue Operations analyst with 6+ years of experience across telecoms, EdTech, and innovation ecosystems. I specialise in CRM implementation, sales pipeline analytics, KPI dashboards, and creating a single source of truth for commercial and senior stakeholders.

I have led end-to-end CRM builds from scratch, defined lifecycle stages, implemented data governance and process controls, and designed revenue reporting for global stakeholders. My work at organisations from Ericsson to early-stage startups delivered measurable improvements in pipeline visibility, workflow consistency, and forecast accuracy.

I am proficient in Tableau, SQL, and HubSpot, and hold certifications including Lean Six Sigma, PRINCE2, ITIL, and Scrum. I operate effectively in distributed teams, am fluent in English and Mandarin, and am available for fully remote European roles with occasional travel.

Experience

Work history, roles, and key accomplishments

Data Analyst

Coly

Nov 2025 - Mar 2026 (4 months)

Led end-to-end CRM implementation across sales, marketing, and operations, delivering a single source of truth and sales dashboards that improved pipeline visibility for leadership.

CRM Implementation HubSpot Tableau SQL Data Governance Dashboards Process Automation

Business Analyst

Ericsson

Jan 2020 - Dec 2024 (4 years 11 months)

Built and maintained revenue reporting for senior stakeholders across four global divisions and standardised operational workflows, reducing process bottlenecks by 75% and improving forecast accuracy.

Revenue Forecasting SQL Stakeholder Management Process Improvement Vendor Management

Business Analyst

Ericsson

Mar 2019 - Jun 2019 (3 months)

Supported organisation-wide AI transformation by mapping operational needs and managing vendor assessments to inform automation and technology decisions.

AI Transformation Vendor Management Process Mapping Stakeholder Engagement Requirements Gathering

Partnership Specialist

UBI Global

Sep 2018 - Jan 2019 (4 months)

Built HubSpot CRM workflows and custom pipeline dashboards to manage outreach to 100+ international incubators, improving lead nurturing and securing a key strategic partner.

HubSpot Workflows Data Hygiene Lead Nurturing Partnership Management Data Auditing

Education

Degrees, certifications, and relevant coursework

POLIMI Graduate School of Management

Global Executive Master, Operations & Supply Chain Management

2026 - 2027

Enrolled in the Global Executive Master in Operations & Supply Chain Management program to develop advanced operations and supply chain leadership skills.