At Progressive Casualty Insurance Company, I responded to high-volume inbound emails from policyholders, agents, and lienholders about policy information, account inquiries, and coverage questions.
I processed policy transactions including coverage and rate changes, endorsements, cancellations, renewals, and reinstatements. I also prepared policyholder documents such as verification letters and claims history reports.
I researched policy records and transaction histories across multiple applications to verify information and document transactions accurately. In my remote role, I independently managed daily email queues and assigned workloads while meeting productivity, quality, and scheduling expectations.
