Open to opportunities

Katie Sheridan

@katiesheridan

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Bar supervisor and customer-service focused manager, training teams and solving problems in fast-paced hospitality.

Zimbabwe

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What I'm looking for

I’m looking for a challenging, educating role beyond hospitality where I can apply creativity and problem-solving, grow my skills, and help build professional, productive work environments through strong customer service and team leadership.

I’m Kate-Lyn Sheridan, a certified barista and bar supervisor who brings passionate, driven customer service to every shift. I’m known for creating professional, productive work environments where teams can perform confidently—even during customer-heavy nights.

In my current bar supervisor role, I ensure everything runs smoothly with weekly delivery and stock, and I check that my bar team is mentally prepared before every shift. I train new and experienced staff behind bar, support customer complaints or comments after departure, and keep hosting standards consistently high.

Previously, I managed shifts at San churros and oversaw day-to-day operations in fast-paced venues, balancing service quality with strong team leadership. I’ve mentored junior staff, handled complaint management and conflict resolution, planned and executed rosters, and supported food production and service delivery.

I also bring a production mindset from my work as a production supervisor at Gelatissimo, where I manage the shift team and execute training for junior staff. Outside work, I’m a full-time Bachelor of Science student studying Nano science and Medical science, and I’m looking for a challenging, educating role where my creativity and problem-solving skills can translate beyond hospitality.

Experience

Work history, roles, and key accomplishments

Current

Bar supervisor

Current

Mexicali

Jan 2026 - Present (6 months)

Supervise weekly bar operations, including deliveries and stock, to ensure a smooth service flow. Train staff, prepare the team for high-volume shifts, and manage hosting responsibilities and customer complaints.

Bar Supervision Shift Coordination Stock Management Delivery Management Hosting Customer Service Leadership

Current

Production supervisor

Current

Gelatissimo

Mar 2024 - Present (2 years 4 months)

Manage the shift team and mentor junior staff while overseeing gelato production. Handle complaints and conflicts, deliver junior staff training, and plan and execute offsite events for the centre.

Team Management Mentor Gelato Production Complaint Management Conflict Resolution Event Planning Time Management Problem Solving

Manager

San Churros

Sep 2023 - Jan 2026 (2 years 4 months)

Manage shift teams by planning rosters with defined roles and responsibilities. Oversee stock ordering, food production and service, manage complaints and staff conflicts, and interview and trial potential new staff.

Shift Management Roster Management Stock Management Food Service Management Service Management Complaint Management Conflict Resolution Interviewing Staff Trialling Customer Service Barista Training Coffee Crafting RSA

Floor staff

Beach House

Dec 2022 - May 2023 (5 months)

Perform waitstaff duties, ensuring venue cleanliness and providing excellent customer service. Handle POS ordering and support barista duties after commencing RSA bar service.

Waitstaff Venue Cleanliness Guest Service Barista RSA

Floor manager

The Vibe Kitchen and Bar

Dec 2021 - Nov 2022 (11 months)

Oversee daily operations in a fast-paced bar and grill environment and lead service teams to maintain high guest satisfaction. Balance bar and dining floor operations, resolve issues quickly, and ensure smooth service with consistent food and beverage delivery.

Floor Management Team Leadership Bar and Dining Coordination Customer Service Food and Beverage