Looking for a job

Katiana Delva

@katianadelva

Message

I maintain accurate records and resolve customer issues across remote service and administrative operations.

Canada

Message

What I'm looking for

I'm looking for a detail-oriented administrative, data entry, records management, or customer service role where I can maintain accurate information, support efficient processes, and contribute independently or collaboratively in a remote environment.

I've supported high-volume customer service and administrative operations at Verita Global, the Archdiocese of Ottawa-Cornwall, and TSYS/Global Payments. I document interactions accurately, research account information, and coordinate with internal teams to resolve cases.

I'm comfortable managing confidential records, data entry, document preparation, scheduling, and front-desk workflows. I bring strong attention to detail, analytical problem-solving, Microsoft Office skills, and experience working independently in remote environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Verita Global

Jun 2025 - Sep 2025 (3 months)

Managed high-volume inquiries via phone and email while ensuring accurate documentation of all interactions. Collaborated with internal teams to resolve complex cases and ensure process accuracy.

Customer Service Data Entry Documentation Research Communication Skills Collaboration

Administrative Assistant / Reception Support

Archdiocese of Ottawa-Cornwall

Jun 2023 - Dec 2024 (1 year 6 months)

Provided administrative and clerical support in a fast-paced office environment, ensuring efficient day-to-day operations. Managed confidential electronic and paper records while maintaining accuracy and strict confidentiality standards.

Administrative Support Records Management Excel Confidentiality Documentation Preparation Scheduling Communication Skills

Fraud Inbound Specialist

TSYS/Global Payments

Feb 2023 - Jun 2023 (4 months)

Managed the initiation of credit card fraud cases based on data sourced from the Fraud Detection System, meticulously analyzing cardholder account details to identify potential fraudulent activities. Investigated discrepancies using internal systems, ensuring accuracy in all case documentation.

Fraud Detection Data Analysis Investigation Documentation Risk Mitigation Collaboration

Receptionist

Grace Hill Retirement Community

Jun 2022 - Feb 2023 (8 months)

Managed front-desk operations, including handling calls and maintaining organized records. Supported administrative operations through filing, document organization, scheduling, and accurate data entry.

Front Desk Operations Records Management Data Entry Scheduling Communication Skills

Usher and Cashier

Scotiabank Theatre

Aug 2017 - Mar 2021 (3 years 7 months)

Operated POS systems and processed transactions with a high level of accuracy. Maintained and tracked inventory records, identifying and reporting discrepancies when necessary.

POS systems Cash Handling Inventory Management Record keeping Customer Service