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Benjamin Reid

@benjaminreid

Associate Banker at JPMorganChase, supporting branch operations and helping clients find banking products and solutions.

United States

Message

At JPMorganChase, I contribute to branch success as an Associate Banker and Branch Operations Lead. I deliver customer experiences, share product knowledge and solutions, and introduce clients to licensed bankers.

At The Breakaway League, LLC, I managed operations, coordinated communication between agents and clients, and developed an onboarding and continuous education program for agents. I also generated reports from data analysis and managed two company-owned websites.

At Encore Financial Group, I managed underwriting documents, entered data for client reports, and submitted insurance applications. I also supported client relationships and managed video editing and graphic design for advertising campaigns.

Experience

Work history, roles, and key accomplishments

Current

Associate Banker – ME / Branch Operations Lead

Current

JPMorgan Chase

Mar 2023 - Present (3 years 6 months)

Delivering exceptional customer experiences by building long-lasting relationships and sharing product knowledge. Performing branch and controls operations including talent development and scheduling.

Customer Service Relationship Building Product Knowledge Branch Operations Control Talent Development Scheduling

Operations Specialist

Encore Financial Group

Jun 2019 - Apr 2022 (2 years 10 months)

Managed document flow for underwriting, performed data entry, submitted insurance applications, and assisted with client relationship-building. Acted as community manager and managed video editing and graphic design for advertising campaigns.

Document Management Data Entry Insurance Applications Client Relations Community Management Video Editing Graphic Design

Operations Manager

The Breakaway League, LLC

Jun 2019 - Apr 2022 (2 years 10 months)

Managed communication between teams of agents and clients while ensuring HIPAA compliance in underwriting. Developed onboarding and education programs, generated ad hoc reports, and managed company websites.