Kathryn Reddick

Owner and director of a contracting and business analysis consultancy company.

Assessed a client Transformation Programme and provided recommendations for improvement and delivery. Conducted interviews with over 30 stakeholders and created Initiative Reports.

Collaborated on a discovery exercise for a new B2B portal and gathered requirements for an EDMS to fulfil the Building Safety Golden Thread mandate.

Led the Document Management Framework project to implement a company-wide standard for document storage and collaboration in SharePoint. Conducted detailed analysis, metadata mapping, and developed migration strategies.

Contributed to Heathrow Airport's Security Transformation Programme to ensure compliance with Department for Transport security mandates. Elicited and documented infrastructure requirements and developed acceptance criteria.

Served as Senior Business Analyst within a 14-person team, frequently stepping into a leadership role. Led the Discovery Phase of new projects and set up the business analysis practice and framework.

Lead Business Analyst on a strategic project to implement an end-to-end procurement platform. Used analytical techniques such as SWOT and PESTLE, and translated stakeholder needs into BRDs and user stories.

Successfully led the implementation of a Key IVR system for the Operations department. Coordinated with vendors and internal teams, defined UAT exit criteria, and used RACI and MoSCoW prioritisation.

Responsible for requirements gathering, planning and coordination of projects from inception to completion. Documented work requests, requirements, and project summaries, and implemented Jira and Confluence.

Worked as a joint Business Analyst and Product Owner eliciting requirements across projects such as CRM, booking systems, and IBM marketing suite. Active Product Owner for CRM and booking systems.

Managed administration, customer care, and compliance functions, and served as a senior cruise consultant.

Currently studying for the BCS Business Analyst Diploma in the evenings, having passed modules including Business Analysis Practice, Requirements Engineering, Modelling Business Processes, and Organisational Behaviour.

Grade: B-A*

Completed secondary education with 11 GCSEs including Maths, Science and English with grades B-A*.