kathleen yates
@kathleenyates
Customer-focused coordinator and server with 10+ years delivering compassionate client service and confident administration.
United StatesWhat I'm looking for
I’m a compassionate, customer-focused professional with over 10 years of experience delivering exceptional client service across wellness, hospitality, administrative military, and public service environments. I help people feel confident and cared for through personalized service and meaningful relationships.
In my most recent role as a LifeSpa Coordinator, I welcomed guests, delivered exceptional spa customer service, and handled the details that keep operations running smoothly. I scheduled appointments, coordinated provider schedules, supported memberships and retail purchases, and maintained confidential client records while processing payments.
I’m also recognized for professionalism, attention to detail, organization, and exceptional customer care. I balanced cash drawers, completed daily financial reporting, and collaborated with estheticians and massage therapists to ensure an outstanding guest experience.
My background also includes Police Officer Trainee and Military Police experience, where I built trust across diverse communities and practiced calm decision-making under pressure. I bring accountability, sound judgment, teamwork, and strong documentation habits to any role that values confidentiality and reliable execution.
Experience
Work history, roles, and key accomplishments
Military Police
Colorado Army National Guard
Sep 2025 - Present (1 year)
Performed military police responsibilities emphasizing accountability, professionalism, and teamwork. Maintained physical readiness and completed ongoing military training while strengthening leadership and communication.
Police Officer Trainee
Westminster Police Department
Dec 2025 - Jul 2026 (7 months)
Trained in policing with a focus on trust-building, professionalism, and calm decision-making under pressure. Maintained accurate documentation and collaborated with coworkers to support community needs.
Completed Military Police One Station Unit Training (OSUT) and earned the Army Achievement Medal for leadership and physical performance.
Server
First Watch Restaurants
Sep 2024 - Mar 2025 (6 months)
Provided exceptional customer service in a fast-paced environment by anticipating guest needs while maintaining efficiency and professionalism.
Provided customer service in a spa environment, including scheduling appointments and coordinating provider schedules. Handled client records, payments, and daily financial reporting while collaborating with spa providers to support guest experiences.
Server
West Woods Bar & Grill
Apr 2022 - Sep 2024 (2 years 5 months)
Delivered attentive guest service while balancing multiple priorities. Built communication and teamwork skills in a busy hospitality environment.
Education
Degrees, certifications, and relevant coursework
Red Rocks Community College
Associate's Degree
Earned an associate's degree from Red Rocks Community College in Colorado.
Flatrock Regional Training Center
POST Certification
Completed Colorado POST certification training at Flatrock Regional Training Center.
Wheat Ridge High School
High School Diploma
Completed high school education and earned a diploma from Wheat Ridge High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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