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kianna paige-johns

@kiannapaige-johns

Dedicated customer service representative with strong organizational skills.

United States
Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while providing opportunities for growth and development within a supportive team environment.

I am a highly organized and hard-working individual with a passion for customer service. My experience spans various roles, including customer service representative at Hartung Glass Industries, where I maintained customer satisfaction through proactive strategies and effective communication. I have developed strong relationships with customers and colleagues alike, ensuring a collaborative and efficient work environment.

Throughout my career, I have demonstrated my ability to learn quickly and adapt to new challenges. From my time as a team member at Baskin Robbins to my role as a mail carrier with A Better Carrier, LLC, I have consistently contributed to team success by completing tasks accurately and efficiently. My educational background in Criminology has further enhanced my understanding of customer needs and the importance of confidentiality in service roles.

Experience

Work history, roles, and key accomplishments

HI

Customer Service Representative

Hartung Glass Industries

Mar 2021 - Jan 2023 (1 year 10 months)

Maintained customer satisfaction by addressing needs and resolving concerns with forward-thinking strategies. Answered a constant flow of customer calls promptly, offering advice and assistance.

TR

Hostess

Texas Roadhouse

Feb 2021 - Mar 2021 (1 month)

Managed reservations and to-go orders via phone, providing accurate wait times and menu information. Supported dining area readiness by assisting servers, food runners, and bussers.

TW

Inbound Worker/Clerical Worker

Target Warehouse

Sep 2020 - Dec 2020 (3 months)

Maintained clean, organized, and safe work areas to promote efficiency and team safety. Operated material moving equipment to handle heavy loads and maintain production levels.

BR

Team Member

Baskin Robbins

Aug 2020 - Sep 2020 (1 month)

Maintained clean, organized, and safe work areas to promote efficiency and team safety. Operated the register to process payments and collect cash for orders.

Education

Degrees, certifications, and relevant coursework

Colorado State University-Pueblo logoCU

Colorado State University-Pueblo

Bachelor of Science, Criminology

2020 - 2021

Pursued a Bachelor of Science in Criminology, gaining insights into the criminal justice system. Studied various aspects of crime, law, and societal impact.

PS

Pueblo Centennial High School

Diploma, General Studies

2016 - 2020

Completed high school education, earning a diploma. Developed foundational knowledge and skills across various subjects.

Pueblo Community College logoPC

Pueblo Community College

Bachelor of Science, Criminology

Undertook some college coursework towards a Bachelor of Science in Criminology. Gained initial understanding of criminological theories and practices.

Tech stack

Software and tools used professionally

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kianna paige-johns - Receptionist/Sales Associate - Alpine Ford | Himalayas