Kathleen Rossi

Performed multimodal and unimodal data annotation, accurately labeling and tagging various data types. Worked on projects involving Auto Capture Contrastive Labeling and Template-based Video Captioning, achieving high ratings for average handling time.

Reviewed audio files for various medical specialties to assist in documenting patient visits. Ensured compliance with medical documentation standards and maintained accurate electronic medical records.

Provided courteous and efficient customer support through inbound chat during the busy tax season. Assisted customers with tax filing questions, troubleshooting issues, and documented interactions in the support system while meeting performance targets.

Issued prior authorizations for medications related to worker compensation claims and provided support to pharmacies and insurance companies regarding medication claims.

Addressed inquiries from physician offices and customers, placed orders for medical equipment, and documented conversations using Brightree software.

Documented patient history and symptoms, communicated with neurosurgeons, and managed patient correspondence within the electronic medical record system.

Transcribed medical reports and maintained medical files while performing clerical tasks such as scheduling appointments and submitting insurance claims.

Performed specimen analysis and managed the specimen collection process for a large client base, ensuring attention to detail and effective communication.

Organized medical charts and assisted with clerical tasks, including answering phones and greeting visitors in a medical setting.

Completed a Bachelor of Science in Healthcare Administration, focusing on the management of healthcare systems and services, including policy, finance, and quality improvement.

Earned a diploma in Medical Assisting, which included training in clinical and administrative tasks, patient care, and medical office management.