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Kathleen Almario

@kathleenalmario

Administrative Operations Manager at Asia Exchange Finland, coordinating admissions and customer service while tracking 100+ applications monthly.

Philippines

Message

At Asia Exchange Finland, I develop and maintain SOPs, policies, trackers, dashboards, and documentation to strengthen operational efficiency. I lead the Customer Service and Admissions teams and coordinate workflows across international teams and programs.

I coordinate with more than 30 international stakeholders and monitor over 100 applications monthly, maintaining approximately 95% accuracy and on-time completion. I also analyze operational data for KPI tracking and performance monitoring.

Earlier, I processed and reconciled commission reports at Greatway Financial and taught at PHILSCA – Villamor, DPR Aviation College, and APG International Aviation Academy. My experience also includes administrative coordination, training, curriculum development, and customer complaint handling.

Experience

Work history, roles, and key accomplishments

Current

Administrative Operations Manager

Current

Asia Exchange Finland

Feb 2022 - Present (4 years 8 months)

Develop and maintain SOPs, policies, trackers, dashboards, and documentation to strengthen operational efficiency. Lead Customer Service and Admissions teams, manage administrative operations, and coordinate cross-functional workflows with international stakeholders.

Part-Time College Instructor

PHILSCA – Villamor

Nov 2020 - Nov 2022 (2 years)

Delivered blended and online instruction, facilitating interactive learning and supporting student engagement. Developed curriculum-aligned course content and instructional materials, and assessed student performance.

Blended Learning Online Instructions Curriculum Development Instructional Design Student Assessment E learning Platforms Digital Tools Remote Instruction

Commission Associate

Greatway Financial

Nov 2020 - Dec 2021 (1 year 1 month)

Processed commission data and maintained accurate financial records, supporting data integrity and compliance. Reviewed and reconciled commission reports to verify calculations and identify discrepancies.

Data Processing Financial Records Data Integrity Compliance Report Reconciliation Attention To Detail Documentation Trackings Volume Reporting

Administrative Coordinator

On Demand English Innovation Inc.

Jul 2019 - Mar 2020 (8 months)

Provided administrative and operational support across departments to ensure smooth daily operations. Conducted training and adapted instructional strategies to address performance gaps and improve outcomes.

Administrative Support Operations Support Training Instructional Strategies Performance Improvement Learner Engagement

College Instructor

DPR Aviation College

May 2017 - Jul 2019 (2 years 2 months)

Developed and delivered structured learning modules and presentations aligned with defined learning objectives. Designed curriculum content and instructional materials to support effective teaching and student learning outcomes.

Curriculum Development Instructional Design Classroom Instruction Training Adult Learning Principles Interactive Teaching Academic Representation