Katherine Olvera

With over 7 years of experience in VIP Portfolio Management, Trust and Safety, and Community Management, I pride myself on being a detail-oriented and skilled communicator. My career has been dedicated to ensuring positive interactions and experiences for players, while also advocating for diversity and inclusion within the workplace.

At VGW - LuckyLand Slots, I managed a portfolio of 150-250 VIP accounts, achieving a 98%+ Quality Assurance average. My role involved not only providing exceptional support but also identifying opportunities to enhance player experiences. I have successfully led cross-departmental initiatives, including the establishment of a Queer Employee Resource Group, demonstrating my commitment to fostering an inclusive environment.

Previously, as a Trust and Safety Support Lead at Skillz, I developed policies for sensitive situations and conducted thorough investigations to maintain player safety. My experience in crisis management and trauma-informed correspondence has equipped me with the skills necessary to handle complex situations effectively. I am passionate about creating safe and welcoming communities for all.