Open to opportunities

Emily McEndree

@emimox

I protect LGBTQ+ online communities through trust and safety investigations, scam prevention, crisis escalation, and operational workflows.

United States

Message

What I'm looking for

I'm looking to advance LGBTQ+ advocacy and youth safety through trust and safety, community operations, crisis-response support, investigations, and abuse-prevention work.

At Grokio Technologies, I administer trust and safety operations across five LGBTQ+-focused communities—Feabie, Grommr, Ferzu, Chasable, and Pupspace—supporting approximately 2.9 million registered accounts. I designed and piloted a scam detection program that reduced scam-related support tickets by 70–80%.

I investigate fraud, impersonation, account misuse, and high-volume user reports; maintain detailed CRM case records; and improve workflows for verification, enforcement, and escalation. I also review high-risk self-harm and suicidal-ideation content, provide appropriate crisis resources, and document cases for escalation to authorities and child-safety organizations when warranted.

My background also includes technical support, multi-site operations management, training, and customer service. I bring a community-centered approach to platform safety, clear documentation, and LGBTQ+ advocacy and youth safety.

Experience

Work history, roles, and key accomplishments

Current

Community Administrator

Current

Grokio Technologies

May 2025 - Present (1 year 3 months)

Administer Trust & Safety and community operations across five LGBTQ+-focused online communities, serving approximately 2.9 million registered accounts. Designed and piloted a data-informed scam detection program that reduced scam-related support tickets by 70–80%.

Trust and Safety Community Operations Fraud Investigation Jira Service Desk CRM Administration Case Documentation Policy Enforcement Process Improvement

Education

Degrees, certifications, and relevant coursework

South Louisiana Community College

Technical Degree, Computer Information Systems

Grade: 3.8

Earned a Technical Degree in Computer Information Systems with a 3.8 GPA, completing coursework in networking, system security, IT troubleshooting, and account security.