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Katherine Minnihan

@katherineminnihan

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I grow enterprise SaaS revenue through retention, strategic relationships, and customer success.

United States

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What I'm looking for

I'm looking to lead enterprise customer success, retention, and revenue growth in a SaaS environment where I can partner cross-functionally, improve customer journeys, mentor teams, and deliver measurable business outcomes.

I've managed a $32M+ enterprise portfolio at Ministry Brands, leading retention and revenue growth across 36 clients. In 2024, I delivered 16% portfolio growth through strategic upselling and white-glove service.

I partner with product, support, and implementation teams to improve onboarding, adoption, and continuity for enterprise customers. I also lead customer rescue efforts to retain at-risk accounts.

At Liturgical Publications Inc., I migrated more than 240 enterprise accounts after an acquisition, retaining 83% of clients and 84% of revenue. I built retention strategies through system and leadership transitions and increased existing-account sales by 50% in 2020.

Earlier, I led national sales and customer service operations at ParishPay, increasing sales 14% in 2011 and 16% in 2012 while coaching a team of six. I bring a relationship-centric approach to SaaS growth, change management, and enterprise customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Ministry Brands

Aug 2021 - Present (5 years 1 month)

Manages a $32M+ enterprise portfolio, achieving 16% YoY growth and leading retention and revenue strategies. Collaborates with cross-functional teams to improve onboarding and product adoption.

customer success strategy Enterprise Relationship Management Revenue Expansion Retention Cross functional Leadership Change Management Process Optimization CRM Tools