Katherine Hutchinson
@katherinehutchinson
Experienced ADA and leave specialist focused on FMLA administration and employee support.
United StatesWhat I'm looking for
I am an ADA Specialist at UNUM where I manage an ever changing workload, uphold company/department timeline and standards, and serve as the assigned team member for FMLA related questions and point of contact for the largest customer of the team.
Previously I worked as a Leave Specialist maintaining an average of 300 FMLA claims, conducting job shadows, and leading work coverage and team blitzing; earlier roles in patient care and HR intern work gave me phlebotomy, HIPPA awareness, FMLA and leave law knowledge, strong communication, organization, and Microsoft Office proficiency.
Experience
Work history, roles, and key accomplishments
UNManage ADA casework and uphold departmental timelines and standards while serving as the FMLA resource and point of contact for the team's largest customer.
UNProcessed daily leave workload and maintained timeline standards while supporting team operations and ensuring accurate claim handling.
TMTeam of Experts Account Expert
T-Mobile
Aug 2017 - Sep 2018 (1 year 1 month)
Resolved customer account issues and followed policies to maintain service quality while maximizing performance across a dozen key metrics.
Patient Care Technician
Erlanger Health System
Oct 2016 - Aug 2017 (10 months)
Performed patient vitals and phlebotomy, ensured patients' essential needs were met, and maintained compliance with HIPAA and healthcare regulations.
UNProcessed daily leave workload and maintained an average of 300 FMLA claims while upholding timeline standards and leading job shadows and team blitzes to ensure coverage.
UXHuman Resources Intern
U.S. Xpress
Apr 2014 - Nov 2014 (7 months)
Supported HR operations by inputting data, reviewing processes, and assisting with FMLA and Fair Credit Reporting Act-related tasks to improve departmental workflows.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Tennessee at Chattanooga
Human Resources Management & General Management
2010 - 2014
Completed a double major in Human Resources Management and General Management, graduating December 13, 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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