Alicia Miller

I am a motivated, goal-oriented client service professional with a 20-year record of accomplishment in healthcare, disability claims, and case management. I combine strong analytical and problem-solving skills with dependable follow-through to manage cases from inception to resolution.

My experience includes evaluating client needs across medical, functional, social, and psychological domains, processing claims end-to-end with accurate benefit calculations, and ensuring compliance with ADA, SSA, STD, LTD, and state disability regulations. I have worked closely with medical professionals, social workers, and therapists to coordinate care and clearly communicate processes and updates to claimants.

In clinical roles I provided direct patient care as an ICU patient care technician and performed medical assistant and phlebotomy duties in podiatry, handling tasks such as medication administration, lab testing, prior authorization, insurance coordination, and surgery scheduling. I bring leadership, regulatory knowledge, and a strong customer-service orientation to every role.