Katherine Cross
@katherinecross
Experienced business administrator
What I'm looking for
I am a dedicated and results-driven business administrator with a strong background in operations management, customer success, and team leadership. Throughout my career, I have demonstrated my ability to streamline processes, improve performance, and foster strong client relationships.
My experience in the industry has equipped me with a unique understanding of the importance of effective communication, proactive outreach, and strategic planning. I have a proven track record of achieving yearly merit pay increases and promotions, and I am committed to delivering high-quality results in my work.
I am passionate about leveraging technology to drive business growth and improve customer experiences. I have expertise in a range of tools and platforms, including CRM systems, marketing automation software, and data analysis tools. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic and innovative organization.
Experience
Work history, roles, and key accomplishments
Business Admin
Beyond Curb Appeal
Jan 2023 - Present (2 years 4 months)
Streamlined operations by implementing a unified CRM system, reducing costs and improving marketing campaigns.
Team Lead
Digital Pharmacist
Oct 2020 - Dec 2023 (3 years 2 months)
Managed team performance, conducted daily/monthly reporting, and delivered coaching to agents, resulting in maximum score on quarterly reviews.
Rebooking Specialist
Expedia / Vrbo
Jan 2016 - Oct 2020 (4 years 9 months)
Managed emergency escalation tickets, facilitated reservation creation and modification, and made high-level decisions regarding company expenses.
Education
Degrees, certifications, and relevant coursework
Katherine hasn't added their education
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