Katherine CrossKC
Open to opportunities

Katherine Cross

@katherinecross

Experienced business administrator

United States

What I'm looking for

Seeking a challenging role in operations management or customer success

I am a dedicated and results-driven business administrator with a strong background in operations management, customer success, and team leadership. Throughout my career, I have demonstrated my ability to streamline processes, improve performance, and foster strong client relationships.

My experience in the industry has equipped me with a unique understanding of the importance of effective communication, proactive outreach, and strategic planning. I have a proven track record of achieving yearly merit pay increases and promotions, and I am committed to delivering high-quality results in my work.

I am passionate about leveraging technology to drive business growth and improve customer experiences. I have expertise in a range of tools and platforms, including CRM systems, marketing automation software, and data analysis tools. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic and innovative organization.

Experience

Work history, roles, and key accomplishments

BA
Current

Business Admin

Beyond Curb Appeal

Jan 2023 - Present (2 years 4 months)

Streamlined operations by implementing a unified CRM system, reducing costs and improving marketing campaigns.

DP

Team Lead

Digital Pharmacist

Oct 2020 - Dec 2023 (3 years 2 months)

Managed team performance, conducted daily/monthly reporting, and delivered coaching to agents, resulting in maximum score on quarterly reviews.

EV

Rebooking Specialist

Expedia / Vrbo

Jan 2016 - Oct 2020 (4 years 9 months)

Managed emergency escalation tickets, facilitated reservation creation and modification, and made high-level decisions regarding company expenses.

Education

Degrees, certifications, and relevant coursework

Katherine hasn't added their education

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Tech stack

Software and tools used professionally

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