Katherine Cross

Katherine Cross
Customer Success & Technical Support Professional

Results-driven customer success professional with 7+ years of experience in technical support, client onboarding, and system integrations at fast-paced SaaS companies. Proven track record of building strong client relationships, implementing process improvements, and collaborating cross-functionally to deliver exceptional customer experiences.

Core Expertise:

• Technical troubleshooting and system integrations (API and non-API)

• Customer onboarding and account management for high-priority clients

• CRM implementation and database management

• Cross-platform coordination and process optimization

• Team leadership and performance management

Career Highlights: Currently serving as Business Administrator at Beyond Curb Appeal, where I identified and implemented unified CRM systems that streamlined operations and reduced costs. Previously spent three years as Onboarding Customer Success Team Lead at Digital Pharmacist, earning consistent maximum performance scores while managing complex client integrations and leading team initiatives. Earlier experience includes 4+ years at Expedia/Vrbo managing emergency escalations and high-stakes customer resolutions.

Known for going above and beyond customer expectations, strong problem-solving abilities, and the ability to thrive in demanding, fast-paced environments. Passionate about leveraging technology to solve customer problems and drive business success.

Open to remote customer success, technical support, and client management opportunities.