I've supported B2B gaming operators at Novusbet across eight countries, delivering real-time chat support, managing technical escalations, and maintaining sub-30-minute response SLAs.
I onboarded and trained seven clients on proprietary software, creating instructional guides and video tutorials that help teams adopt and independently manage platform functionality. I also support Spotbook clients with responsible gambling controls, documentation, troubleshooting, and account support.
Earlier, I co-founded SOS Agency in the Dominican Republic, where I led recruitment interviews, candidate coaching, placements, and retention support. I bring customer support, consultative sales, cross-functional coordination, and fluent Spanish-English communication to client-facing teams.
