Katelyn Mills
@katelynmills
Customer service worker with 8 years of experience delivering fast, empathetic support and smooth retail operations.
What I'm looking for
I’m a driven customer service worker with 8 years of experience assisting customers, stocking shelves, managing inventory, and fulfilling customer orders. In fast-paced settings, I answer questions, solve problems, and keep orders moving by dispensing and taking care of customer needs.
I also bring leadership and stability from roles like Assistant Manager—opening/closing, stopping theft, managing associates, and counting the register daily. Most recently, as a Phone Banker, I handle credit-card requests (lost or stolen cards, fraud, PIN and servicing issues), de-escalate difficult calls, and consistently prioritize customer care.
Experience
Work history, roles, and key accomplishments
Handled credit card requests including lost or stolen cards, fraud, and basic account servicing such as PIN issues. De-escalated difficult calls, assisted peers, and prioritized customer care while taking payments and providing product guidance.
Filled grocery orders and dispensed them to customers, handling questions and resolving issues quickly. Stocked shelves, managed inventory with backstock binning, and trained associates on related processes.
Education
Degrees, certifications, and relevant coursework
Intelli SKILLS
Customer Service & Time Management Training, Customer Service
Completed training focused on computer skills for customer service and time management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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