Open to opportunities

Karizza Magat

@karizzamagat

Message

Empathetic customer service leader driving operational excellence and training.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can lead teams, design training, improve processes, and drive measurable service excellence.

I am an empathetic, results-driven Customer Service & Support Specialist with extensive experience leading teams, coaching staff, and improving operational workflows to meet performance targets.

As an Operations Team Leader at iQor Phils, I oversaw daily workflows, coordinated cross-functional teams, and monitored KPIs to drive productivity gains, ensure compliance, and resolve operational challenges rapidly.

As a Product Trainer and Coach, I designed and delivered engaging training programs, created tailored learning materials, and coached individuals and teams to deepen product expertise and reduce support requests.

Earlier in my career I worked as a Customer Service Representative delivering multi-channel support, maintaining CRM records, protecting data privacy, and contributing to process improvements that enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Team Leader

iQor Phils

Jul 2022 - Sep 2025 (3 years 2 months)

Oversaw daily workflows, coached teams, and met operational targets by monitoring KPIs, streamlining processes, and implementing cost-saving strategies to drive productivity and compliance.

Team Leadership KPIs Process Improvement Coaching Operations Management & Compliance Performance Management

Product Trainer / Coach

iQor Phils

Apr 2019 - Nov 2021 (2 years 7 months)

Designed and delivered training programs and materials (workshops, webinars, e-learning) to increase product adoption and reduce support requests, while coaching teams to apply best practices.

Facilitation E Learning Coaching Pro Product Adoption Training Evaluation Instructional Design

Customer Service Representative

iQor Phils

Nov 2014 - Nov 2015 (1 year)

Served as primary client contact across phone, email, and chat, resolving inquiries and complaints, maintaining CRM records, and upholding data privacy and service quality standards.