Open to opportunities

Olga Masterman

@olgamasterman

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Ambitious linguist and logistics manager with a passion for communication.

Poland

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What I'm looking for

I seek a role in a collaborative environment that values communication and innovation, offering opportunities for professional growth.

I am an ambitious professional with a Master's degree in Linguistics from the University of Warsaw, specializing in Polish, German, and English. My passion for languages and communication drives my career, where I have successfully applied my skills in various roles within Shell Business Operations. Currently, I serve as a Logistics Performance Manager, overseeing financial controls and managing vendor relationships in the EMEA Logistics space.

Throughout my career, I have consistently demonstrated my ability to lead teams and manage complex projects. My experience includes roles such as Senior Product Scheduler and Operations Support Analyst, where I honed my skills in procurement, performance measurement, and continuous improvement. I take pride in my achievements, including leading money-saving projects and implementing new materials for production, which have significantly contributed to operational efficiency.

With a strong foundation in both linguistics and logistics, I am eager to leverage my expertise in a dynamic environment that values communication and innovation. I am committed to continuous learning and professional growth, and I thrive in collaborative settings where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Logistics Performance Manager

Current

Shell Business Operations

May 2022 - Present (3 years 2 months)

Provided financial controls in EMEA Logistics space and managed vendors. Led and participated in various improvement projects of the freight costing process and money-saving initiatives.

Financial Control Vendor Management Transporeon Spend Approvals

Senior Product Scheduler, Logistics

Shell Business Operations

Feb 2020 - Present (5 years 5 months)

Managed the independent purchasing of additives and polymers for asphalt production across multiple regions. Coordinated procurement, ensured timely supply, and resolved transport and stock issues.

Procurement demand planning Supply Chain Coordination SAP Inventory Management Negotiation Recruitment

Operations Support Analyst

Shell Business Operations

Nov 2017 - Present (7 years 8 months)

Monitored performance against KPIs and participated in Continuous Improvement and LEAN projects. Initiated and delivered automation projects and provided critical support to German-based operators.

KPIs Continuous Improvement Lean Stakeholder Management SAP

Client Management Specialist

HSBC Service Delivery (Polska) Sp. z o. o.

Oct 2016 - Present (8 years 9 months)

Aligned with the Client Management team in HSBC Germany and responded to time-sensitive, high-value queries from internal and external clients across six countries. Provided excellent client management support and resolved payment inquiries.

Client Management Payment Processing Query Resolution German Language English Language Customer Service Account Management

Translator Resources Intern

Temple Translation Ltd.

Jul 2015 - Present (9 years 11 months)

Assessed incoming translator CVs for compliance with company standards and maintained translator databases. Managed information requests and performed proof-reading and business support tasks.

Translator Recruitment Database Management Communication Proofreading CV Assessment Compliance Information Management

Translator

Translation agency 'Kwaśniewscy'

Feb 2014 - Present (11 years 5 months)

Translated various legal, economic, and technical documents from and into English, Polish, and German. Proofread and prepared documents for certified translation using CAT MemoQ software.

Translation Legal Translation Technical Translation Proofreading Certified Translation CAT MemoQ English Language Polish German Language

English and German Teacher

Language School 'Green School'

Sep 2013 - Present (11 years 10 months)

Taught English and German as foreign languages to both children and adults across all proficiency levels (A1-C2). Developed and implemented engaging lesson plans to facilitate language acquisition.

Curriculum Development Lesson planning Adult Education Language Instruction Communication Skills

English and German Private Tutor

Private Tutoring

Jan 2011 - Present (14 years 6 months)

Provided private tutoring in English and German languages. Developed customized lesson plans to meet individual student needs and improve language proficiency.

Lesson planning Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Warsaw

Master's degree, Applied Linguistics: Translation and Interpreting of Specialist Texts

Grade: 5

Achieved a Master's degree in Applied Linguistics, focusing on Translation and Interpreting of Specialist Texts in Polish, German, and English. Completed studies at the University of Warsaw, achieving a grade of 5.

Warsaw University

Bachelor's degree, Philology: Translation and Interpreting of Specialist Texts

Grade: 5! (First-Class with Distinction)

Completed a Bachelor's degree in Philology, specializing in Translation and Interpreting of Specialist Texts in Polish, German, and English. Achieved a maximum mark of '5!' for the thesis, which was written in German and published by AkademikerVerlag publishing house.