Looking for a job

Kasonde Lungu

@kasondelungu

Message

Customer support and social media specialist at CLIMATE MANAGEMENT ZAMBIA who grew Facebook followers by 20.4%.

Zambia

Message

What I'm looking for

I’m looking for remote work where I can support customers across channels, help resolve account and product issues, and contribute to sales or social media operations. I’m available for US, UK, and European day or night shifts.

At CLIMATE MANAGEMENT ZAMBIA, I handled customer inquiries through phone calls, WhatsApp, and social media. I guided customers through hire-purchase options and contract details, and resolved a payroll deduction error that helped a customer secure a refund.

In my Social Media Support & Content Specialist role, I managed communications across Facebook, Instagram, TikTok, and WhatsApp. Responsive engagement and structured posting helped grow the company’s Facebook audience by over 20.4%.

I also scripted, filmed, and edited promotional customer videos using CapCut and Canva. On a project with DIE DEUTSCH SCHULE PROGRAM, I followed up with prospective clients and answered questions about educational travel programs.

At MISTRESS DANCE STUDIO, I supported adult students in private and group settings while coordinating schedules, event requests, and communications. I’m fluent in English and Ichibemba, and I’m equipped for remote work across US, UK, and European day or night shifts.

Experience

Work history, roles, and key accomplishments

Social Media Support & Content Specialist

Climate Management Zambia

Feb 2024 - Aug 2025 (1 year 6 months)

Managed cross-platform customer communications across Facebook, Instagram, TikTok, and WhatsApp, resolving product issues promptly. Expanded company Facebook audience by over 20.4% through responsive engagement and structured posting.

Social Media Management Customer Support Facebook Instagram TikTok WhatsApp Content Creation Capcut Canva Facebook Analytics Video Editing Scripting Filming

Client Services Coordinator & Instructor

Mistress Dance Studio

Jan 2022 - Apr 2024 (2 years 3 months)

Delivered personalized client support to adult students in private and group formats, ensuring a comfortable environment. Managed schedule coordination, event requests, and student communications, maintaining high retention.

client support Schedule Coordination Event Management Student Communications Empathy Active Listening

Customer Support & Phone Sales Agent

Climate Management Zambia

Sep 2023 - Feb 2024 (5 months)

Handled 20+ daily customer interactions via phone and WhatsApp, guiding clients through hire-purchase options and contract details. Resolved a critical payroll deduction error, securing a refund and rebuilding trust.

Customer Support Phone Sales WhatsApp Inbound Communication Outbound Communications Complaint Resolution Customer Retention Contract Support Billing Support Spreadsheets Data Entry

Client Engagement & Marketing Support

Die Deutsch Schule Program

Managed lead communications and conducted monthly follow-ups with prospective clients interested in educational travel programs. Answered program-related inquiries and created informational content detailing hire-purchase payment options.

Lead Management Client Communication Follow up Content Creation Marketing Support