kasi sigalo
@kasisigalo
Experienced case manager and program administrator improving housing and healthcare outcomes.
United StatesWhat I'm looking for
I’m an experienced case manager and program administrator with 10+ years supporting individuals through housing, healthcare, and social service programs. I manage high-volume caseloads while coordinating community resources and maintaining accurate documentation.
In housing-focused roles, I ensure eligibility, compliance, and subsidy accuracy per HUD regulations. I conduct initial certifications and annual recertifications, address non-compliance through corrective actions, and support timely communication with participants, landlords, and partners.
In medical case management, I develop individualized service plans (ISPs) and advocate for clients through housing referrals and support navigating insurance and healthcare services. I maintain confidential records and complete timely updates while adhering to HIPAA standards.
I also bring program leadership experience as a Program Manager, including training and mentoring case managers, auditing case files for eligibility documentation, and facilitating progress reviews. My professional ethos centers on client-centered service and improving outcomes for underserved populations.
Experience
Work history, roles, and key accomplishments
Program Manager
Zion Keepers, Inc.
Sep 2020 - Jan 2026 (5 years 4 months)
Oversaw program operations and payroll processes while training and mentoring case managers to improve application handling and service delivery. Audited case files for eligibility documentation compliance, facilitated monthly progress reviews, and improved referral accuracy through staff education on community resources.
Housing Services Administrator
Atlanta Housing Authority
Nov 2024 - May 2025 (6 months)
Managed a caseload of 400–500 participants in the Housing Choice Voucher Program, ensuring eligibility, HUD compliance, and subsidy accuracy. Completed initial certifications and annual recertifications (58) in YARDI, coordinated referrals to social services, and handled non-compliance with corrective actions or terminations as required.
Medical Case Manager
AID Atlanta
Jan 2016 - Sep 2020 (4 years 8 months)
Managed a caseload of up to 75 clients by conducting housing assessments and developing individualized service plans (ISPs) aligned to member needs. Provided client advocacy with housing referrals and healthcare/insurance navigation, while maintaining confidential records in compliance with HIPAA standards.
Patient Benefits Specialist
AID Atlanta
Dec 2014 - Jan 2016 (1 year 1 month)
Performed eligibility assessments for medication insurance assistance and completed HICP/ADAP applications in line with DPH guidelines. Coordinated with clients, staff, and external agencies to resolve service gaps, documented interactions promptly, and trained new employees on eligibility assessment processes.
Education
Degrees, certifications, and relevant coursework
Capella University
Master of Science in Public Health, Public Health
Completed a Master of Science in Public Health at Capella University in 2020.
Columbus State University and Georgia Perimeter College
Bachelor’s Degree in Health Science, Health Science
Completed a Bachelor's Degree in Health Science through Columbus State University and Georgia Perimeter College in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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