Carla Gaston

Manage and execute clinical research protocols in accordance with SOPs, Norton policy, and FDA/GCP guidelines while serving as liaison among patients, investigators, sponsors, and research teams to ensure study integrity and participant safety.

Managed and monitored multi-million-dollar HIV program grants ensuring federal compliance, audit readiness, and program performance while implementing policies, QA initiatives, and community partnerships that improved service alignment and audit outcomes.

Oversaw daily clinic operations and staff scheduling, managed a caseload of clients with chronic conditions, maintained CAREWare records, led staff training, and contributed to clinical quality management initiatives.

Assisted HIV-positive patients with enrollment in Ryan White programs and KADAP/KCCP, supported clinical research recruitment, and implemented support groups to improve patient engagement and access to care.

Handled inbound and outbound calls to assist military personnel and families with emergency leave processes, providing timely case support and coordination through the Services to Armed Forces Hero Care Center.

Provided case management for Kentucky and Indiana clients, maintained eligibility/enrollment in Provide Enterprise and CAREWare, and contributed to CQI and QAI initiatives to meet HRSA directives.

Managed disability claim caseloads from intake to determination, conducted claimant interviews, coordinated medical exams, and applied Social Security regulations to produce timely, compliant eligibility decisions.

Provided case management for Mental Health Court clients, coordinated medical appointments, drug screenings, and court dates, and collaborated with therapists and psychiatrists to support client care.

Master of Science in Health Administration from the University of Louisville.

Master of Science in Social Work from the University of Louisville.

Bachelor of Social Work from Northern Kentucky University.