Open to opportunities

ZaToya Walker

@zatoyawalker

I coordinate Medicaid operations, compliance, patient access, and community programs that improve timely healthcare services.

United States

Message

What I'm looking for

I'm looking for a healthcare operations, program coordination, or compliance role where I can improve workflows, support multidisciplinary teams, maintain audit-ready processes, and help underserved populations access timely services.

I'm currently coordinating Medicaid waiver operations at PruittHealth Home First, managing approximately 2,000 members across Atlanta, Savannah, and Valdosta. I work with DFCS, DHS, providers, members, and community partners to coordinate eligibility, benefits, and timely services.

My work spans healthcare operations, compliance documentation, reporting, case summaries, authorizations, and audit-ready recordkeeping. I identify workflow improvement opportunities while supporting leadership with operational materials and complex administrative processes.

Previously, I developed behavior support plans and coordinated interdisciplinary services at PruittHealth Parkwood Developmental Center. I've also coordinated patient access, referrals, insurance verification, EHR documentation, procurement, contracts, budgets, and audit preparation.

Through Valdosta State University and the Valdosta Housing Authority, I coordinated community-based research for at-risk youth focused on agriculture, nutrition, entrepreneurship, and healthy lifestyles. I bring a service-oriented approach shaped by healthcare administration, research, organizational leadership, and community engagement.

Experience

Work history, roles, and key accomplishments

Current

Medicaid Specialist / Care Coordinator

Current

PruittHealth Home First

Jan 2026 - Present (7 months)

Coordinate Medicaid waiver operations and administrative activities supporting services across multiple Georgia regions. Manage a large member caseload and collaborate with DFCS and DHS regarding eligibility and benefits.

Medicaid Waivers Case Management Compliance Documentation Reporting Process Improvement Stakeholder Engagement Interdisciplinary Collaboration

Behavior Program Specialist / QIDP

PruittHealth Parkwood Developmental Center

Apr 2025 - Dec 2025 (8 months)

Developed behavior support plans and coordinated interdisciplinary care and behavioral health services. Analyzed program data and prepared reports, staff training materials, presentations, and operational resources.

Behavioral Support Plans Data Analysis Reporting Quality Improvement Regulatory Compliance

Patient Access Coordinator

PT Solutions Physical Therapy

Jul 2024 - Oct 2024 (3 months)

Coordinated patient scheduling, referrals, insurance verification, authorizations, and front-office operations. Maintained HIPAA-compliant patient records and EHR documentation.

Patient Scheduling Insurance Verification Referrals Authorization HIPAA compliance

Procurement & Administrative Assistant

Valdosta State University

Jun 2023 - Dec 2023 (6 months)

Supported purchasing, vendor communications, contracts, invoices, P-Card reconciliation, payroll, budgets, and reporting. Supported compliance documentation, audit preparation, and administrative operations.

Procurement Vendor Management Contract Administration Invoicing Payroll Budgeting Reporting Compliance Documentation Audit Preparation

Community-Based Research Project Coordinator

Valdosta State University & Valdosta Housing Authority

Aug 2021 - May 2023 (1 year 9 months)

Coordinated community research focused on agriculture, gardening, nutrition, entrepreneurship, and healthy lifestyles for at-risk youth. Collected and analyzed data, maintained project documentation, collaborated with community partners, and evaluated program outcomes.

Community Research Data Collection Data Analysis Project Documentation Community Partnership Program Evaluation