Open to opportunities

Kasey Brown

@kaseybrown2

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Patient-focused medical receptionist and customer service professional.

United States

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What I'm looking for

I seek a patient-facing role where I can use my medical reception, scheduling, insurance verification, and customer-service skills in a supportive, team-oriented clinic or office.

I am a hardworking, outgoing customer-service professional with experience in medical reception, hospitality, and food service. I bring strong people skills, accurate data-entry, appointment scheduling, insurance verification, and cash handling to frontline roles.

My background includes receptionist work at Renewed Mind Psychiatry and Counseling where I scheduled appointments, verified insurance, collected co-pays, and managed referrals. I also served guests at Hampton Inn and worked as a server/host and lifeguard earlier in my career.

I attended Wiregrass Technical College for nursing coursework and completed classes in English, math, medical terminology, anatomy, nutrition and computer fundamentals. I am CPR certified, a strong typist, and committed to precise, professional work that improves customer experience.

Experience

Work history, roles, and key accomplishments

Receptionist

Renewed Mind Psychiatry and Counseling

Aug 2023 - Aug 2024 (1 year)

Managed patient scheduling and courtesy reminder calls, verified insurance and processed co-pays, and entered referrals and appointments into the practice management system to improve front-desk efficiency.

Scheduling Patient Registration Insurance Verification Data Entry Microsoft Excel Microsoft Word Customer Service Appointment Management

Server / Host

Farm House

Jun 2015 - Jul 2024 (9 years 1 month)

Delivered high-quality customer service as server and host, accurately completed transactions and maintained dining area cleanliness to enhance guest experience.

Customer Service Point of Sale Cash Handling Food Service Communication Time Management

Front Desk Associate

Hampton Inn

Dec 2018 - Jul 2020 (1 year 7 months)

Provided guest services including room bookings, check-ins, and special accommodations while performing front-desk computer tasks and maintaining cleanliness standards.

Guest Service Cash Handling Microsoft Office Customer Service Housekeeping Coordination

Education

Degrees, certifications, and relevant coursework

Lowndes High School

High School Diploma, High School

Activities and societies: FFA; HOSA; Advanced Pre-AP/gifted program (Biology, History, Chemistry)

Attended Lowndes High School and participated in FFA, HOSA, and Advanced Pre-AP (gifted) courses including Biology, History, and Chemistry.

Wiregrass Georgia Technical College

Nursing (coursework toward diploma/degree), Nursing

Completed multiple college-level courses toward a nursing diploma/degree at Wiregrass Technical College, including English, Math, Psychology, Diet and Nutrition, Medical Terminology, Computer 2000, and Anatomy & Physiology.