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Karyssa Jennings

@karyssajennings

Message

I lead travel and hospitality sales teams to improve revenue, service delivery, and operational performance.

United States

Message

What I'm looking for

I'm looking to lead sales, guest service, or operations teams where I can use data-driven coaching, process improvement, and cross-functional collaboration to improve revenue, service delivery, and customer satisfaction.

At Universal Destinations and Experiences, I lead frontline and salaried teams as an Assistant Manager for Resort Service Support, using service metrics, coaching, and operational guidance to strengthen guest experiences.

Previously, I led 25 sales professionals in Sales and Marketing, driving B2B revenue growth through strategic coaching, performance management, solution-based selling, Salesforce analysis, and workflow improvements. My teams generated more than $22 million in revenue in 2025 while reducing financially impacting errors by 5% year over year.

Across guest service, travel-industry business development, and vacation sales, I've managed travel-agency accounts, built targeted campaigns, coached sales counselors, and created travel packages around guest needs and seasonal opportunities.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Universal Destination and Experiences

Jan 2026 - Present (8 months)

Lead and developed frontline and salaried teams, providing coaching, performance feedback, and operational guidance to ensure consistent delivery of high-quality service. Monitor service metrics and workflow efficiency using data insights to identify gaps, improve processes, and enhance both team member and guest experience.

Critical Thinking Leadership Process Improvement Guest Service Innovation Salesforce Desktop Opera