Karyll Herrera

KH

Looking for a job

Karyll Herrera

@karyllherrera

I support digital creators and customers through organized virtual assistance and responsive service.

What I'm looking for

I'm looking for a virtual assistant or customer support role where I can provide organized administrative support, manage customer concerns across chat, calls, and email, and help online operations run smoothly.

I'm a virtual assistant supporting digital content creators and their online business operations at OTG, LLC. I provide administrative, operational, and customer-support assistance to keep work moving efficiently.

I've also supported customers across travel, payments, account verification, sales, refunds, and booking cancellations at Cohere Outsourcing Management, FIS Global Solutions, and BPOMadeEasy.

With BPO and virtual assistant experience, I bring clear communication, CRM support, chat, phone and email service, content scheduling, and careful issue resolution.

Experience

Work history, roles, and key accomplishments

OL

Virtual Assistant

OTG, LLC

Dec 2023 - Mar 2026 (2 years 3 months)

Provided administrative, operational, and customer-support assistance to help manage digital content creators and their online business operations efficiently.

Administrative Support Customer Support Operations Management Digital Content Management

CM

Customer Service Representative

Cohere Outsourcing Management

Jul 2022 - Jun 2023 (11 months)

Assisted customers with travel plans and provided service through chat, call, and email. Helped customers with refunds and cancellations of bookings.

Customer Service Travel Assistance Refund Processing Cancellations Live Chat Call Support Email Support

FS

Customer Service Associate

FIS Global Solutions

Dec 2021 - Jul 2022 (7 months)

Assisted customers with payment and account verification processes.

Customer Service Payment Processing Account Verification

BP

Customer Service Representative

BPOMadeEasy

Feb 2021 - Nov 2021 (9 months)

Assisted customers with sales and refunds, ensuring customer satisfaction by providing high-quality customer service.

Customer Service Sales Support Refund Processing Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

UC

University of Cebu-Banilad

Bachelor of Science, Psychology

2021 - 2025

Bachelor of Science in Psychology degree from the University of Cebu-Banilad, completed from August 2021 to June 2025.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Workspace

Discord

Zoom

Google Meet

Canva

Availability

Looking for a job

Location

Philippines

Authorized to work in

Salary expectations

80k+ PHP

Job categories

Virtual Assistant Customer Service Customer Support Specialist Administrative Assistant

Interested in hiring Karyll?

You can contact Karyll and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!