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Kary Corbin

@karycorbin

Technology executive at FALLS OF NEUSE MANAGEMENT who established its Service Desk and facilitated over $200M in optimization.

United States

Message

At FALLS OF NEUSE MANAGEMENT, I own the technology experience for employees across retail locations. I established the Service Desk from scratch, developing its operating model, technology stack, and staffing; it achieved more than 85% same-day first-level resolution.

I oversaw the transition from physical to virtual desktops, retiring approximately 2,000 devices. Earlier, I launched data center and SDWAN solutions and co-authored Azure Cloud redundancy to support network availability.

At FALLS OF NEUSE MANAGEMENT, I also built the Technology Department from one to ten staff and supported the integration of 10 acquired companies. At BB&T, I managed Windows servers supporting express deposits and mobile banking transactions.

Experience

Work history, roles, and key accomplishments

Current

Head of Workplace Experience

Current

Falls of Neuse Management

Jul 2019 - Present (7 years 3 months)

End-to-end owner of the technology experience for 3,000 employees across 300 retail locations nationwide, including hardware/software asset management and Service Desk, Deskside, and Field Services operations. Established Service Desk from scratch, achieving >85% same-day first-level resolution and oversaw virtual desktop migration retiring ~2,000 devices.

Service Desk Virtual Desktop Infrastructure Asset Management Operational Management Strategic Planning

Head of Foundational Hosting

Falls of Neuse Management

Jun 2016 - Jul 2019 (3 years 1 month)

Accountable for all hosting solutions spanning ~125 locations nationwide with a focus on resiliency and operational efficiency. Launched Data Center & SDWAN solutions and co-authored Azure Cloud redundancy for domain controller and network availability.

Data Center SD WAN Azure Network Management Redundancy

Head of Technology Standards

Falls of Neuse Management

Jun 2015 - Jul 2016 (1 year 1 month)

Focused on standardization and modernization of technology for operational efficiency, risk management, and speed to market. Modernized hosted email to O365 and integrated HR with IT onboarding.

Office 365 HR Integration Onboarding Standardization Risk Management

Head of Technology

Falls of Neuse Management

Sep 2011 - Jun 2015 (3 years 9 months)

Built and scaled the Technology Department from one to ten staff, supporting expansion from 28 to 85 retail locations within small-business budget constraints. Enabled integration of 10 acquired companies.

Team Building IT strategy M&A Budget Management

Client Server Engineer/ Team Lead

BB&T

Jan 2009 - Sep 2011 (2 years 8 months)

Administered and managed Microsoft Windows Servers for express deposits and mobile banking transactions. Trained and supervised 6 Help Desk Technicians and managed first line support to meet SLA's and escalations.

Windows Server Active Directory Disaster Recovery Management Team Leadership SLA Management

Client Server Engineer/ Team Lead

Alpheon Corporation

Jun 2006 - Jan 2009 (2 years 7 months)

Performed hardware installation and maintenance of workstations, servers, and networking equipment. Administered Microsoft Windows Servers and network security devices for 850 users, and monitored systems to diagnose problems.

Hardware installation Active Directory Network Security Troubleshooting DNS DHCP TCP IP