Looking for a job

Karushka Swiegelaar

@karushkaswiegelaar

Administrative & Operations Manager at Spot On Detailing, where I established financial administration and a customer database.

South Africa

Message

At Spot On Detailing, I established and maintain the financial administration function, including invoicing, payment tracking, expense monitoring, and monthly reporting.

I also implemented a customer database and service records system that improved scheduling accuracy and booking turnaround. I oversee supplier coordination and daily workflow planning for service delivery teams.

At ABSA Bank Limited, I progressed through three roles, supporting branch operations, financial reporting, reconciliations, and compliance. I maintained client records in line with FICA and POPI requirements and handled client queries and escalations.

Earlier, I coordinated nationwide brand activation logistics at EXP Sports Sponsorship Agency and supported reception, community programmes, and events at Sport Science Institute of South Africa and Virgin Active. I also led a sales team at Digicall Solutions, monitoring performance and providing coaching.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Operations Manager

Current

Spot On Detailing

Jan 2025 - Present (1 year 9 months)

Leads end-to-end office administration and operations for a growing vehicle detailing business, including financial administration, customer database management, procurement, and workflow planning.

Financial administration Invoicing Payment Tracking Expenditure Monitoring Reporting Customer Database Management Scheduling Procurement Supplier Coordination Work Flow Planning

Pre-Production Coordinator

EXP Sports Sponsorship Agency

Jan 2012 - Dec 2012 (11 months)

Managed end-to-end event logistics including scheduling, staffing coordination, vendor liaison, and on-site operational planning. Monitored project budgets and produced post-event operational reports.

Event Logistics Scheduling Staffing Coordination Vendor Management Budget Monitoring Reporting

Receptionist / Community Programme Support

Sport Science Institute of South Africa

Jan 2009 - Dec 2011 (2 years 11 months)

Managed front desk operations and visitor coordination for a sports medicine facility. Provided administrative support across community health programmes, coordinating scheduling for practitioners and participants.

Front Desk Operations Visitor Coordination Administrative Support Scheduling Event Planning Stakeholder Communication

Receptionist / Sales & Marketing Consultant

Virgin Active

Jan 2007 - Dec 2010 (3 years 11 months)

Managed member administration, reception operations, and query resolution for a high-traffic fitness facility. Supported planning and execution of corporate wellness events and membership engagement campaigns.

Membership Administration Reception Query Resolution Event Planning Marketing Customer Service

Sales Consultant / Team Leader

Digicall Solutions

Jan 2005 - Dec 2007 (2 years 11 months)

Led a sales team, monitoring individual performance, delivering coaching, and managing reporting to senior management. Managed client account communication and escalations, maintaining service quality standards.

Sales Leadership Team Management Coaching Performance Monitoring Reporting Client Communication Escalation Management

Customer Services Clerk

ABSA Bank Limited

Jan 2016 - Present (10 years 9 months)

Managed branch-level administrative operations including client account documentation, records management, and audit-ready filing systems. Administered financial reporting, reconciliations, and daily operational compliance.

Financial administration Reporting Reconciliations Compliance Records Management Client Services FICA POPI

Branch Administrator

ABSA Bank Limited

Served as a primary point of contact for client queries and escalations, consistently achieving NPS-aligned customer satisfaction ratings. Delivered against individual and branch-level sales targets.

Customer Relationship Management Customer Service Sales Compliance Records Management

Sales Consultant

ABSA Bank Limited

Delivered against individual and branch-level sales targets, exceeding set KPIs through consultative client engagement. Maintained and updated client records and database entries in accordance with FICA and POPI compliance requirements.

Sales Consultative Selling Client Engagement Database Management FICA POPI