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Karthik User

@karthikuser9

Workforce Experience Consulting Manager at EPAM Systems who cut employee service tickets by 18% with self-service learning.

India
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At EPAM Systems, I led workforce capability and transformation work for a global technology client, including self-service guidance for 100,000 US employees. That work reduced service tickets by 18% in the first quarter.

At Accenture, I designed learning roadmaps and presales proposals for approximately 40 pursuits, including wins valued at $10 million each and others valued at $1–2 million each for the training portion. I also delivered role-based SAP S/4HANA and Salesforce learning for 30,000 learners across four clients.

I integrated Synthesia and Vyond into course production, reducing training-video production time from 20 days to 5 across 12 regions. I also built adaptive learning pathways that cut onboarding time-to-proficiency by 22%.

Earlier, at Apollo Medvarsity, I led the design and delivery of 100 learning programs for 200,000 cumulative learners across 30 countries. Across my work, I’ve focused on capability building, learning operations, and using digital tools to make learning more effective.

Experience

Work history, roles, and key accomplishments

Accenture logoAC

Delivery Manager, Learning & Change

Apr 2022 - Jun 2025 (3 years 2 months)

Wrote learning roadmaps and presales proposals for approximately 40 pursuits, including wins worth $10 million each. Led design and delivery of role-based learning for SAP S/4HANA and Salesforce transformation programs for 4 clients, reaching 30,000 learners across NA, EMEA, and APAC.

SE

Independent Learning & Change Management Consultant

Self Employed

Mar 2019 - Aug 2021 (2 years 5 months)

Designed workforce-readiness and capability-building solutions for 5 clients across supply chain, FMCG, and healthcare, mostly in North America. Supported SAP S/4HANA transformation programs and developed healthcare compliance courses covering JCI standards.

Apollo Medvarsity logoAM

Instructional Design Manager

Apollo Medvarsity

Jun 2017 - Jan 2019 (1 year 7 months)

Led end-to-end design and delivery of 100 e-learning, blended, certification, compliance, and onboarding programs for 200,000 cumulative learners across 30 countries. Introduced an effectiveness framework using CSAT, NPS, skill progression, and business performance metrics, reaching a CSAT of 9+/10.

Education

Degrees, certifications, and relevant coursework

Karthik hasn't added their education

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