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Karol Andrea Garcia Torres

@karolgarcia

Operations & Documentation Specialist | SOPs | Workflow Optimization | Remote Business Support.

Netherlands
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What I'm looking for

I’m looking for remote operations support where I can own documentation and SOPs, optimize workflows, and improve process efficiency through clear coordination and KPI-driven reporting.

Operations and documentation specialist with 10+ years of experience helping teams bring structure, clarity, and consistency to complex workflows. I specialize in transforming scattered or inefficient processes into organized, scalable systems through clear documentation and workflow optimization. Throughout my career in international operations, I have:

• Standardized processes and reduced operational inconsistencies

• Created structured documentation (SOPs, guides, internal manuals)

• Supported cross-functional teams by improving communication and alignment

What I bring:

• Process documentation & SOP development

• Workflow organization and optimization

• Operational and administrative support

• Clear, structured business communication

Currently focused on remote opportunities where I can support businesses by improving internal processes, documentation, and operational efficiency.

Experience

Work history, roles, and key accomplishments

EX

Expeditors Compliance Coordinator

Expeditors

Jan 2023 - Jan 2026 (3 years)

Coordinated complex international operations and customs clearance documentation for high-value shipments across Europe. Standardized SOPs and process guides, reducing variation from 500+ formats to fewer than 50 and improving workflow efficiency through structured documentation and KPI-driven reporting.

MS

Operations and Pricing

Mc Shipbrokers

Jan 2012 - Jan 2015 (3 years)

Coordinated logistics operations and managed shipment documentation while assisting with rate negotiations. Supported day-to-day operational execution through structured communication and workflow handling.

Education

Degrees, certifications, and relevant coursework

University of Cádiz logoUC

University of Cádiz

Master's Degree, Port & Logistics Management

2021 - 2022

Completed a Master’s Degree in Port & Logistics Management (2021–2022). Focused on organizing logistics operations and producing clear operational documentation to support efficient workflows.

EU

ECCI University

Bachelor's Degree, International Business

2015 - 2018

Completed a Bachelor’s Degree in International Business (2015–2018). Built a foundation for supporting international business operations and logistics-related documentation.

Tech stack

Software and tools used professionally

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