At Kuehne + Nagel, I work on improving customer implementations by applying lessons learned from the operational landscape. I also create business cases for proposed changes and support the approval process.
I contribute to quality audits and collaborate with Solution Development, Customer Solutions, Finance, and Excellence Managers on integrated logistics solutions for clients. I also support customer process definition and continuous improvement projects.
At SLS Logistic, I managed system support priorities and service-level expectations, handled customer service and monthly reporting, and tracked orders for customers in-house at Schlumberger.
At Frutcom S.A., I supported customer service and platform transitions through system analysis, documentation, testing, implementation, and user support. My earlier work at Colpatria CAT included customer service, quotations, billing, and root cause analysis.
