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Karndev JhalaKJ
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Karndev Jhala

@karndevjhala

IT operations manager at SmartEats.io who redesigned enterprise restaurant POS workflows and shipped AI-assisted web apps.

India
Message

At SmartEats.io, I led an operational redesign for an enterprise restaurant POS platform, working across business and technical teams. I used AI tools to prototype workflow and feature improvements before engineering effort was committed.

At Kaizen Infocomm Pvt Ltd, I coordinated planning, scheduling, resource allocation, and deployment across product development teams. I also managed vendor integrations and improved service delivery documentation and reporting.

I specify, direct, and deploy personal web products with AI development tools, including Kramank, an India reference-data API, and RepVolt, a fitness app. My work includes translating business problems into requirements, reviewing and testing generated work, and running the result in the real world.

Experience

Work history, roles, and key accomplishments

NB

Technical Manager

Nivid Biometrics

Mar 2011 - Feb 2026 (14 years 11 months)

Coordinated cross-functional teams of 20+ people across several concurrent initiatives. Owned documentation, governance and operational reporting, and handled client and vendor escalations.

Education

Degrees, certifications, and relevant coursework

MC

M.S. Engineering College

Bachelor of Engineering, Telecommunications

Pursued a Bachelor of Engineering in Telecommunications but did not complete the degree.

AS

ASIA

Higher Secondary, General Studies

2001 - 2003

Completed higher secondary education.

Coursera logoCO

Coursera

Google Project Management Certificate, Project Management

Earned the Google Project Management Certificate.

Google logoGO

Google

Agile Project Management, Project Management

Completed the Agile Project Management certification.

ScrumStudy logoSC

ScrumStudy

Scrum Fundamentals Certified, Scrum

Earned the Scrum Fundamentals Certified credential.

LL

LinkedIn Learning

Scrum: Advanced, Scrum

Completed the Scrum: Advanced course.

Udemy logoUD

Udemy

Complete Agile Scrum Fundamentals, Agile Scrum

Completed the Complete Agile Scrum Fundamentals course.

SI

6SigmaStudy

Six Sigma Yellow Belt, Six Sigma

Earned the Six Sigma Yellow Belt certification.

Udemy logoUD

Udemy

Corporate Leadership and People Management, Leadership

Completed the Corporate Leadership and People Management course.

LL

LinkedIn Learning

Product Management: Building a Product Strategy, Product Management

Completed the Product Management: Building a Product Strategy course.

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